Monitoring Lead

Salary: £61,000 - 101,000 per year

Requirements:

• Proven experience owning Event Management tooling, particularly in Opsview, Nagios-based tools, or similar platforms.
• Strong understanding of monitoring architectures, Collector deployment, alert management, and platform integrations.
• Experience leading platform upgrades and migrations across production environments.
• Strong stakeholder management skills, with the ability to lead across technical and business-facing teams.
• Hands-on skills in automation, orchestration, and system integration, ideally with exposure to ServiceNow, AWS, Azure, Ansible, and Terraform.
• Track record of identifying and delivering AI/ML-driven improvements in operational environments.

Responsibilities:

• Define, create, and maintain Service Offering and detailed Service Description documentation in support of pre-sales.
• Own and manage the Event Management tooling environment, including Opsview, Orchestrator, and integrations with Engage, ConnectWise, and ServiceNow.
• Define and drive the Event Management technology roadmap, ensuring alignment with operational strategy and industry best practices.
• Act as the Event Management subject matter expert, advising stakeholders on platform capabilities, enhancements, and improvements.
• Ensure currency and upgrade planning for all Event Management tools, including Collector updates, orchestrator upgrades, and base OS support.
• Lead configuration and toolset development, including template creation, check definitions, and orchestration logic.
• Identify, evaluate, and drive AI and automation opportunities to reduce noise, accelerate triage, and support proactive incident management.
• Oversee and coordinate customer transitions, ensuring monitoring environments are provisioned, deployed, and validated as agreed.
• Manage and support tooling integrations, including Engage, ServiceNow, and future platform connections.
• Collaborate with Infrastructure and Platform teams on architecture, Collector image development, and infrastructure management.
• Work with Service Desk, L2, and L3 teams to capture requirements, support escalations, and continuously improve platform effectiveness.

Technologies:

• AI
• AWS
• Ansible
• Azure
• Incident Management
• Support
• ITSM
• Oracle
• OutSystems
• ServiceNow
• Snowflake
• Terraform
• Cloud
• DevOps
• Embedded
• Linux
• Product Owner

More:

Version 1 has celebrated over 30 years in business and is trusted by global brands to deliver technology and transformation solutions that drive customer success. We partner with leading technology providers including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, and we are an award-winning employer with a strong focus on our people, values, and continuous improvement. Our ASPIRE Global Service Centre is the central hub of our Service Management operations, supporting self-service, automation, AI, and business innovation through ServiceNow ITSM. We offer a comprehensive benefits package including quarterly profit share, career progression and mentorship, flexible and remote working, financial wellbeing support, wellbeing initiatives, 24 days holiday plus public holidays, enhanced leave policies, educational assistance, and certification support, alongside a commitment to diversity, inclusion, and belonging.

last updated 39 week of 2026