Lead Solution Engineer

Salary: £66,000 - 106,000 per year

Requirements:

• Native-level written and oral communication skills in English are required; additional European languages are an advantage.
• 5+ years of relevant experience in a similar technical solution engineering role, preferably in the ITIL/ITSM domain or in a SaaS or software product environment.
• Experience in a SaaS or technology product organization, with ITSM/ITIL methodologies and cloud-based infrastructure.
• Excellent senior customer stakeholder communication skills, including with CxOs, as well as strong internal communication skills.
• Experience working on complex sales cycles in mid-market and enterprise business segments.
• Excellent communication and listening skills, high-level presentation and demonstration skills.
• A customer- and solution-oriented mindset, with enthusiasm for helping and serving clients.
• A highly driven, execution-focused approach with a strong sense of urgency.
• Enjoyment of working in a high-energy team environment.

Responsibilities:

• Work with regional sales teams to convert prospects into customers.
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars, and customer events.
• Deliver product messaging through whiteboard and slide presentations, proof of concept management, and RFP response documents.
• Respond to functional and technical customer questions and requirements.
• Perform complex workflow analysis and in-depth examinations of interactions between our product and the customers infrastructure.
• Collect, assess, and convey customer requirements to central product management.
• Advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners.
• Collaborate with internal teams including sales, product management, and client services to execute sales strategy.
• Train sales teams on our product suite, technical aspects, and new product features.

Technologies:

• AI
• Cloud
• ITIL
• ITSM
• DevOps
• Support

More:

We build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful yet easy to use, and our people-first approach to AI helps eliminate friction so employees are more effective and organizations are more productive. Over 72,000 companies trust our customer experience and employee experience software, and more than 4,500 employees around the world help make this possible. We are committed to equal opportunity and fostering a diverse, inclusive workplace where colleagues of all backgrounds can find their true potential, purpose, and passion. This is a full-time, mid-senior level role in our Information Technology and Services environment.

last updated 36 week of 2026