Lead Customer Success Engineer - Data & AI Security

Salary: £30,000 - 68,000 per year

Requirements:

• We are looking for a naturally collaborative, articulate, and extremely organized candidate with solid technical understanding of our Securiti AI solutions.
• We require strong soft skills combined with technical skills.
• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software, such as Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, or Customer Success Engineer.
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes.
• Familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
• Preferred certifications include AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills with CISO, CIO, Chief Privacy Officer, and Chief Data Officer audiences.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

Responsibilities:

• Set up customer accounts, facilitate onboarding, orient stakeholders, walk through administration portals, and introduce support channels.
• Identify expansion opportunities by analyzing platform usage and customer environments, conducting success planning and strategy sessions, and aligning business outcomes with product adoption.
• Conduct assessments and recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
• Perform technical health checks, assess data security, privacy, and AI governance posture, and deliver quarterly value and adoption reviews.
• Monitor signals to detect churn risk early, define mitigation plans, and partner on renewal strategy with actionable technical insights.
• Build business cases, define value realization, articulate expansion opportunities, and schedule checkpoint reviews with stakeholders.
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates.
• Support executive discussions and roadmap alignment.
• Collaborate on adoption and expansion initiatives to drive customer success.
• Own the technical success plan and adoption roadmap and influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.

Technologies:

• AI
• AWS
• Architect
• Azure
• Cloud
• Support
• Security
• Veeam

More:

We are Veeam, the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, we are built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, we protect over 550,000 customers worldwide, who trust us to keep their businesses running. This is a long-term account assignment role tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value. We offer benefits that support your whole self, including 25 paid vacation days, 4 extra global VeeaMe Days, 24 paid volunteer hours annually, private medical, dental, and vision insurance, life insurance with enhanced coverage, income protection, a defined contribution pension plan with employer match, worldwide travel insurance, an Employee Assistance Program, and learning opportunities through LinkedIn Learning, OReilly, mentoring, workshops, and our annual Global Day of Learning. This role is remote, and applicants permanently located outside of the United Kingdom may be declined.

last updated 36 week of 2026