IT Support Technician

Salary: £32,000 - 42,000 per year

Requirements:

• Relevant IT qualification (CompTIA A+ or equivalent)
• Strong Windows 10/11 support and administration experience
• Hands-on hardware lifecycle experience (provisioning, deployment, maintenance)
• Basic networking knowledge and exposure to Active Directory / DNS / DHCP
• Understanding of cybersecurity best practices and familiarity with ITIL
• Excellent communication skills and a proactive, user-focused approach
• Full UK driving licence is essential
• Desirable: Microsoft 365 / ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux

Responsibilities:

• Provide timely 1st and 2nd line support for incidents and service requests
• Troubleshoot common issues including Active Directory, password resets, MFA, software installs, and basic hardware
• Set up, configure, and deploy new hardware and software
• Manage IT hardware assets and produce inventory reports
• Carry out regular maintenance and escalate complex issues
• Maintain clear documentation and help improve processes

Technologies:

• Active Directory
• Cisco
• Hardware
• Support
• ITIL
• Microsoft 365
• VMware
• Windows
• Office 365
• Linux

More:

We are a growing specialist engineering software company with a newly established UK headquarters in Guildford. This is a permanent, office-based role with some travel, and we offer a competitive salary of £32,000–£40,000 plus excellent benefits. Our package includes a particularly strong annual leave allowance, optional private health and dental insurance, pension matched up to 10%, salary sacrifice schemes including Cycle to Work, an annual employee medical, training and development opportunities, and relocation assistance where applicable. This is a genuine opportunity to join a technically interesting company and make a real impact as our UK team expands.

last updated 35 week of 2026