IT Support Assistant

Salary: £32,000 - 32,000 per year

Requirements:

• Strong interest in IT, systems and digital tools.
• Practical and logical approach to problem solving.
• Helpful, patient and confident working with people.
• Good communication skills.
• Organised and able to keep simple records up to date.
• Willing to learn and ask sensible questions.
• Proactive and able to follow tasks through.
• Good attention to detail.
• A qualification in IT, computing, digital technology or a related subject would be helpful but is not essential.
• Previous IT support or customer support experience would be useful but is not essential.
• Good working knowledge of Microsoft Office / Microsoft 365 is desirable.
• An interest in AI, digital tools or process improvement would be beneficial.
• A good technical brain, a helpful attitude and a willingness to learn.

Responsibilities:

• Provide basic first-line support for common IT queries.
• Help with laptops, screens, printers, phones, software access and general user issues.
• Support colleagues with everyday systems such as Microsoft 365, Outlook, Teams and SharePoint.
• Help keep a record of IT equipment, including laptops, screens, phones and other devices.
• Support basic new starter and leaver IT arrangements.
• Assist with checking equipment is working, available and set up correctly.
• Help create simple user guides or checklists where these would be useful.
• Support IT, ERP and digital improvement projects across the business, helping to make systems easier and more effective for colleagues to use.
• Help identify simple ways to improve how systems and tools are used.
• Assist with documenting processes and keeping guidance clear and practical.
• Support colleagues to use digital tools more confidently.
• Help the business explore practical and safe uses of AI and other digital tools.

Technologies:

• AI
• ERP
• Support
• Microsoft 365
• SharePoint
• Office 365

More:

We are supporting a well-established client with a newly created opportunity for an IT & Support Assistant. This is a practical, hands-on part-time permanent role of around 20-25 hours a week, with flexibility to suit the right person. The position reports to our Finance Director and offers scope to grow over time as the business need develops. We offer a benefits package along with ongoing support and development, and we are looking for someone with a helpful attitude, a willingness to learn, and an interest in technology and digital improvement.

last updated 31 week of 2026