IFS Support Analyst

Salary: £62,500 - 87,500 per year

Requirements:

• Strong commercial experience supporting IFS ERP.
• Experience supporting IFS Cloud (preferred) or IFS Applications 10.
• Excellent understanding of ERP support within enterprise environments.
• Experience supporting one or more IFS modules: Finance, Supply Chain, Procurement, Manufacturing, Projects, Asset Management, Service Management, Maintenance or Human Capital Management.
• Strong SQL knowledge for troubleshooting and reporting.
• Experience supporting integrations and APIs.
• Excellent incident, problem and change management experience.
• Strong analytical and troubleshooting skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience working within ITIL environments.
• Applicants must be based in the UK and have the unrestricted right to work in the UK.

Responsibilities:

• Provide 2nd and 3rd line support for our IFS ERP platform.
• Investigate, troubleshoot and resolve incidents within agreed SLAs.
• Support IFS Cloud configuration, administration and ongoing maintenance.
• Manage user accounts, permissions and security within IFS.
• Support business users across Finance, Supply Chain, Procurement, Manufacturing and Service Management functions.
• Analyse system issues and identify root causes.
• Work closely with development teams on bug fixes and enhancements.
• Assist with upgrades, patches and new IFS Cloud releases.
• Support integrations between IFS and third-party applications.
• Produce and maintain technical documentation and knowledge articles.
• Participate in testing, change management and deployment activities.
• Provide guidance and training to end users where required.

Technologies:

• Cloud
• ERP
• Support
• ITIL
• SQL
• Security
• Azure
• CI/CD
• DevOps
• JIRA
• Power BI
• REST

More:

We are recruiting on behalf of a global organisation seeking an experienced IFS Support Analyst to join our technology team on an initial 6-month contract, outside IR35. This is a fully remote role for UK-based candidates with immediate start available. You will work within a complex enterprise environment supporting business-critical IFS Cloud applications across multiple international locations, alongside a collaborative international technology team. The role offers a competitive daily rate and the potential for contract extension.

last updated 32 week of 2026