Head of Strategy and Product Consulting

Salary: £48,000 - 88,000 per year

Requirements:

• 10 years of loyalty domain expertise in travel and/or transportation, including programme design, accrual and redemption mechanics, tier strategy, partner ecosystem management, member lifecycle and commercial loyalty economics; airline loyalty experience is particularly valued.
• Demonstrable product strategy experience, including synthesising competitive, technology and commercial signals into a coherent multi-year platform direction; prior product management or product strategy ownership is strongly preferred.
• Direct experience with SaaS and AI pricing design, packaging decisions or enterprise commercial governance, with the ability to construct and defend pricing rationale to Finance and customers.
• Proven ability to engage and influence at CxO level in complex, multi-stakeholder enterprise environments, including customer advisory and internal alignment.
• Strong content and narrative development skills, including executive-grade strategy documents, competitive assessments and positioning frameworks. Work samples will be requested at interview.
• Comfort building from first principles in a high-ambiguity environment and defining an operating model.
• Strong collaboration skills and a team-oriented approach to achieving shared success across roles and functions.
• Preferred: experience at a loyalty platform vendor in product strategy, presales or commercial roles.
• Preferred: consulting experience with a dedicated loyalty or travel practice.
• Preferred: familiarity with the broader IT travel ecosystem and how loyalty intersects with airline or travel operator commercial strategy.
• Preferred: experience with AI-augmented product and analytical tools, and interest in how AI affects platform capabilities and consulting delivery.
• Preferred: familiarity with competitive intelligence frameworks, win/loss analysis methodologies or enterprise SaaS analyst relations.
• Preferred: languages in addition to English, particularly Spanish, German or French.

Responsibilities:

• Own the loyalty product line strategy, combining competitive intelligence, technology outlook, customer account signals and sales pipeline data into a clear, actionable platform direction.
• Lead the annual strategy review with Strategic Product Managers across member experience, partner management and engagement, translating the three-year strategy into annual priorities, sequenced investments and trade-offs.
• Define target market segments and assess total addressable market; own competitive positioning and maintain an up-to-date view of product strengths, parity and gaps.
• Develop differentiation narratives for airline, cruise, hospitality and travel group multi-brand loyalty programmes, ensuring consistency across Sales, Presales, Consulting and Marketing.
• Publish thought leadership on the future of travel loyalty through conference keynotes, white papers, analyst briefings and executive roundtables.
• Own pricing and packaging, including pricing architecture, module bundles and tiers, customer expansion paths, deal structuring and strategic partnership pricing.
• Set commercial guardrails for Sales, define escalation thresholds for exceptions and maintain practical pricing guidance as market conditions change.
• Lead high-value customer consulting engagements, identify loyalty strategy gaps, assess operating models against best practices and deliver transformation blueprints.
• Advise senior customer stakeholders, including Chief Loyalty Officers, CMOs and CEOs, connecting their strategic ambitions with the platforms capabilities.
• Serve as a senior product authority in major pursuits, contribute to RFI and RFP responses, lead senior client presentations and ensure presales positioning reflects the current competitive narrative.
• Establish and develop the Strategic Product Consulting team, set its operating standards and methodology, and integrate its work with Sales, Product Management and the broader organisation.

Technologies:

• AI
• Marketing
• Architect

More:

We are a leading global provider of next-generation IT solutions for the travel, transportation and logistics industries. This role leads our Strategic Product Consulting group for our Loyalty software product line and operates at the intersection of platform strategy, commercial positioning and market-facing expertise. We offer a flexible location and a competitive package; international travel is required.

last updated 39 week of 2026