Head of Professional & Operational Services

Salary: £51,000 - 85,000 per year

Requirements:

• Experience leading operational, delivery, and systems strategy in a growing business.
• Proven ability to translate strategy into clear priorities, execution plans, processes, metrics, and ownership.
• Experience managing operational and technical teams with a focus on accountability, clarity, and continuous improvement.
• Strong understanding of ISO management systems governance, audits, compliance, and continual improvement.
• Ability to work across sales, marketing, delivery, and technical functions to support sustainable growth.
• Experience turning technical and operational requirements into solution designs and customer proposals.
• Strong leadership and stakeholder management skills, including working directly with Directors and senior leaders.
• Ability to improve efficiency, utilisation, coordination, and repeatability without unnecessary bureaucracy.
• Experience overseeing customer delivery quality, testing, and change control.
• Ability to manage external consultants, auditors, and broader governance processes.

Responsibilities:

• Define and execute our operational, delivery, and systems strategy with the Directors to support sustainable growth.
• Translate strategic intent into priorities, execution plans, processes, metrics, and ownership across the organisation.
• Lead TechOps and Professional Services to deliver predictable, scalable, high-quality outcomes.
• Improve efficiency, utilisation, coordination, and repeatability across operations and delivery.
• Work alongside the Sales Director to ensure sales plans are operationally achievable and new customer delivery is efficient and controlled.
• Translate technical and operational requirements into solution designs and customer proposals.
• Align marketing strategy and execution with delivery capability and business positioning.
• Build feedback loops between marketing, sales, and delivery to maintain lead quality, demand balance, and customer experience.
• Own governance of our ISO management systems, including planning and embedding annual audits into daily operations.
• Line manage the Business Analyst and oversee external consultants and auditors, including overseas audits.
• Lead, develop, and support operational and technical teams.
• Build a culture of accountability, clarity, and continuous improvement.
• Act as a senior escalation point where required.
• Ensure quality, testing, and change control protect customer outcomes, service quality, and our reputation.

Technologies:

• Support
• Marketing
• Embedded

More:

We are an office-based / hybrid business looking for a Head of Professional & Operational Services to report directly to our Directors. This role is central to aligning our founder strategy, technical direction, sales and marketing growth plans, and delivery capability as we scale. We value operational excellence, strong governance, and a culture of accountability, clarity, and continuous improvement, with a focus on making strategy executable and ensuring our systems, teams, and customer experience keep pace with growth.

last updated 33 week of 2026