Head of Digital Services

Salary: £70,000 - 90,000 per year

Requirements:

• Senior leadership experience with responsibility for IT and digital services across multi-site organisations
• Strong service delivery expertise and ITIL-aligned operational management
• Proven cybersecurity leadership within regulated or sensitive environments
• Successful delivery of major IT systems, platforms, and transformation programmes
• Experience managing budgets, third-party suppliers, contracts, and technical teams
• Strong knowledge of Microsoft 365, Azure, cloud technologies, and modern workplace security
• Experience with Microsoft Dynamics 365 or similar enterprise business systems
• Experience within healthcare or another regulated environment is desirable
• A strategic, commercially minded approach combined with the ability to remain hands-on when required

Responsibilities:

• Own the group-wide IT and digital services strategy, governance, and technology roadmap
• Lead IT service delivery across service desk, field support, infrastructure, and business systems
• Drive the implementation, optimisation, and ongoing development of Microsoft Dynamics 365
• Own and enhance our management system
• Strengthen cybersecurity, data protection, compliance, and risk management
• Identify and embed AI technologies, including AI agents, safely and pragmatically to improve business outcomes
• Manage IT budgets, suppliers, contracts, and technology investments to deliver value for money
• Lead, develop, and inspire a multi-disciplinary IT team
• Ensure technology services continue to evolve in line with business objectives and organisational growth

Technologies:

• AI
• AI Agents
• Azure
• Cloud
• Support
• ITIL
• Microsoft 365
• Security
• Office 365

More:

We are a UK-based group seeking an experienced Head of Digital Services to lead end-to-end IT operations, technology strategy, and digital transformation across our organisation and subsidiaries. This is a strategic and operational leadership role focused on delivering secure, reliable IT services while driving technology modernisation across infrastructure, business applications, cybersecurity, and ways of working. It is an excellent opportunity for an experienced IT Director, Head of IT, Head of Digital, or Head of Digital Services to shape and lead technology services at group level, balancing operational excellence with forward-thinking digital transformation. We offer a competitive salary and hybrid working in Manchester.

last updated 36 week of 2026