DV Cleared Senior Service Architect

Salary: £60,000 - 90,000 per year

Requirements:

• Active DV Clearance is required at the time of application.
• Strong knowledge of ITIL, ISO 20000, and service management best practices.
• Detailed understanding of ITIL processes, ITSM platforms and tooling, and Enterprise Management tooling.
• Experience designing and implementing service management solutions within complex environments.
• Knowledge of programme and project delivery methodologies, including PRINCE2 Agile.
• Experience with process and architecture modelling techniques such as UML and BPMN.
• Understanding of SIAM (Service Integration and Management) operating models.
• Experience in requirements mapping and compliance assessment.
• Commercial awareness with exposure to Statements of Work (SoW) and project schedules.
• Strong stakeholder management and communication skills.
• Ability to work effectively across technical, operational, and programme teams.
• Experience working within highly secure government or defence environments is desirable.
• Understanding of service transition, operational acceptance, and service assurance processes is desirable.
• Knowledge of security and testing considerations within enterprise service architectures is desirable.

Responsibilities:

• Provide service design direction and guidance based on customer requirements and desired outcomes.
• Produce high-quality service design documentation, including High Level Designs (HLDs), BPMN process models, compliance statements, and operational processes and procedures.
• Undertake Service Management impact assessments for service and technology solutions.
• Facilitate service readiness activities to ensure a smooth transition into live operation.
• Perform service transition and service exit management activities.
• Support the through-life management of services and technologies.
• Review service design collateral produced by peers and provide constructive feedback.
• Identify, manage, and escalate risks and issues to the Domain Lead where appropriate.
• Collaborate with Solution Owners and technical teams to influence overall solution design, ensuring operational stability and service efficiency.
• Contribute to related disciplines, including Testing and Security.

Technologies:

• Architect
• BPMN
• Support
• ITIL
• ITSM
• Security
• UML

More:

We are seeking an experienced DV Cleared Senior Service Architect to join a high-profile programme delivering critical services within a secure environment. This is an onsite role in Basingstoke on a contract until 31st May 2027, with potential extension, offered at up to £675 per day via an approved umbrella company. We offer the opportunity to work on a long-term, high-impact programme where you will help shape service design and operational readiness for a critical secure environment.

last updated 38 week of 2026