Customer Engineering Manager - Manufacturing & Industries

Salary: £61,000 - 101,000 per year

Requirements:

• Bachelors degree or equivalent practical experience
• 10 years of experience with cloud-native architecture in a customer-facing or support role
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms
• Experience leading technical customer conversations, demos, prototyping, or workshops
• Experience in leadership, such as people management, team leadership, mentorship, or coaching
• Experience with software lifecycles, building tools, and architecting or developing software for scalable, distributed systems, such as data platforms, AI/ML, or infrastructure
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team
• Experience managing teams through pre-sales processes and career development, including account mapping, quota setting, performance management, and managing sensitive information
• Experience engaging with and presenting to technical stakeholders and executive leaders, tailoring messages to audiences, asking strategic questions, and leading conversations that drive value realization and business opportunities
• Experience driving delivery and consumption plans for complex, cross-pillar cloud solutions

Responsibilities:

• Lead a team of Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes and accelerate value realization
• Build customer partnerships and provide thought leadership on cloud, cross-pillar solutions, and expansion opportunities to drive technical wins
• Partner with Sales to define technical go-to-market strategies and delivery plans, focusing on winning new workloads and increasing consumption within existing workloads
• Determine alignment, coverage, and staffing needs during planning
• Lead workload and opportunity review meetings, provide operational and technical insight, and help shape technical agreements and migration strategies with customers, partners, and prospects
• Work cross-functionally with our teams and partners to resolve technical roadblocks

Technologies:

• AI
• Cloud
• Hardware
• Support
• Security

More:

We are a global technology company serving customers in more than 200 countries and territories. Our Platform team helps customers transform and build their businesses with cloud-based technology designed for security, reliability, and scalability, spanning infrastructure, applications, devices, and hardware. Our teams support developers, businesses, educational institutions, and government agencies. In this entrepreneurial, rapidly growing business, the Customer Engineering Manager leads subject matter experts who provide trusted technical and solution advice, accelerate workload migration, and remove technical blockers. We deliver enterprise-grade solutions and tools that help organizations digitally transform and build more sustainably.

last updated 40 week of 2026