Change Analyst - London

Salary: £? - ? per year

Requirements:

• Proven experience working in a business change or change analysis role in an NHS environment.
• Experience supporting the implementation and adoption of digital technology.
• Strong stakeholder engagement and communication skills.
• Experience working with clinical and/or operational teams.
• Experience of process mapping and business process improvement.
• Experience supporting user testing, implementation and go-live activities.
• An understanding of change management methodologies and approaches.
• Experience working with third-party suppliers and technology providers.
• The ability to analyse business requirements and translate them into practical change activities.
• Experience working with KPIs, baseline measures and benefits realisation.
• Strong organisational skills and the ability to manage multiple workstreams and stakeholders.

Responsibilities:

• Lead and support change activity from concept through to implementation and benefits realisation.
• Work closely with clinical, operational and digital stakeholders to understand requirements, impacts and readiness for change.
• Undertake current state and future state process mapping to identify opportunities for improvement.
• Support the design and development of prototypes and future ways of working.
• Coordinate and support user acceptance testing and user testing.
• Develop change and implementation plans to support successful adoption.
• Support training, communications and stakeholder engagement activities.
• Provide floor-walking and go-live support to users and clinical teams.
• Identify and manage risks, issues, dependencies and barriers to adoption.
• Ensure appropriate governance requirements are identified, documented and progressed for approval.
• Monitor delivery against baseline metrics and benefits realisation measures.
• Produce progress updates and benefits realisation reporting for relevant stakeholders.
• Help ensure that new digital solutions deliver the intended improvements to patient and staff experience.

Technologies:

• Support

More:

Our client is a leading consultancy supporting a large NHS Trust with a range of transformation digital programmes. This is a hybrid role based in London on a contract running until March 2027, with a rate of £450 per day inside IR35. We are seeking an experienced Change Analyst to support the successful delivery, implementation and adoption of a portfolio of patient-facing digital services. The role sits at the heart of NHS digital transformation, working with clinical teams and patients to adopt new technologies and ways of working across a diverse portfolio that includes personal health records, patient engagement platforms, telephony and switchboard services, personalised care and support planning, virtual health and remote monitoring services, patient communications and messaging platforms, online and virtual consultation platforms, the NHS App, and other emerging patient-facing digital technologies. We are also focused on ensuring appropriate governance, reporting, training, stakeholder engagement and go-live support to help deliver improvements to patient and staff experience.

last updated 36 week of 2026