BA - Remote Access

Salary: £? - ? per year

Requirements:

• Proven Business Analyst experience within infrastructure, security, cloud, or remote access transformation programmes
• Strong understanding of Azure Virtual Desktop (AVD), remote access workflows, application delivery, and user personas
• Experience with Zscaler (ZIA/ZPA) or similar secure remote access technologies
• Exposure to Operational Technology (OT) and IoT environments, including connectivity and security considerations
• Experience working within retail or FMCG environments, ideally supporting store-based technology
• Strong requirements gathering, process mapping, and stakeholder management skills
• Experience producing user stories, acceptance criteria, and process documentation for engineering and delivery teams
• Ability to translate technical concepts into clear business language
• Strong analytical mindset with the ability to identify gaps, dependencies, and risks across complex environments
• Understanding of identity, access management, and cloud security principles
• Experience with Active Directory, Entra ID, or hybrid identity environments
• Knowledge of zero trust architecture, segmentation, and secure access models
• Exposure to POS systems, handheld devices, and store technology platforms
• Experience supporting UAT and validation activities
• Familiarity with Agile delivery environments and sprint-based delivery models

Responsibilities:

• Lead workshops, stakeholder interviews, and discovery sessions across corporate, retail, and OT environments
• Gather, analyse, and document functional and non-functional requirements related to remote access, AVD, Zscaler, and secure connectivity
• Map current-state and future-state processes, identifying gaps, risks, pain points, and undocumented dependencies
• Produce high-quality documentation including BRDs, user stories, process maps, data flows, decision logs, and acceptance criteria
• Work closely with technical and architecture teams to ensure requirements are feasible and aligned to solution design
• Support solution option analysis, highlighting business impacts, dependencies, and risks
• Capture retail and store-specific requirements including POS systems, handheld devices, IoT sensors, and operational workflows
• Support OT remote access requirements including segmentation, secure device connectivity, and operational constraints
• Ensure requirements traceability throughout delivery, testing, UAT, and operational handover
• Act as the bridge between business and technical teams to ensure alignment and clear communication throughout the programme lifecycle

Technologies:

• Active Directory
• Azure
• Cloud
• IoT
• Support
• Security
• DevOps

More:

We are seeking an experienced and highly capable Business Analyst to support a major remote access transformation programme across corporate, retail, and operational technology environments within a large-scale FMCG business. This is a contract position offering £700 per day, inside IR35, with hybrid working and three days onsite in Paddington. The initial contract length is 3 to 6 months.

last updated 31 week of 2026