Electrical Software Support Engineer, 1st Line

Salary: £39,000 - 65,000 per year

Requirements:

• At least 12 months of Electrical Design/Support Engineer experience in a similar or support role.
• A degree or relevant experience.
• Knowledge of Revit or AutoCAD is an advantage.
• A good understanding of electrical British Standards and regulations, including BS 7671.
• Strong interpersonal skills, with the ability to reason, influence, and negotiate with stakeholders.
• Collaborative experience managing multiple concurrent issues and liaising with other departments and stakeholders.
• Ability to identify bugs, investigate the root causes of defects, collect and analyze data, and report issues clearly.
• Strong time-management and organizational skills.
• Ability to communicate complex electrical concepts to people at all levels, including external customers.

Responsibilities:

• Represent our MEP Application Support Team through customer communication channels, supporting customers and understanding their needs relating to our Prodesign, Protect, Singlecable, and PowerNET applications.
• Provide first-line support, answering incoming calls, emails, and internal requests courteously and within defined timescales.
• Resolve customer queries about electrical design calculations and regulations using BS 7671 standards, with a focus on emerging 3D applications.
• Take ownership of customer issues and queries, ensuring timely resolution or escalation.
• Contribute to improvements in internal processes, ensuring they are documented and relevant staff are trained and briefed.
• Follow departmental processes, record time spent on work, and complete customer support tickets, including defects and bugs, in the CRM database.
• Liaise with internal and external support staff and developers to understand customer issues and, where appropriate, propose, plan, and manage solutions.
• Help resolve customer-reported defects and issues through to satisfactory completion in accordance with company procedures.
• Carry out other duties as required.

Technologies:

• 3D
• CRM
• Support

More:

We are Trimble, a team focused on creating practical solutions to real-world challenges across industries including construction and transportation. We aim to make work faster, safer, and more sustainable, and foster a collaborative, supportive culture where people can take ownership and contribute ideas. Our values are Belong, Grow, and Innovate. This full-time role is based in Milton Keynes, UK, and reports to the Client Services Manager.

last updated 39 week of 2026