IT Support Engineer

Salary: £30,000 - 35,000 per year

Requirements:

• Minimum 2 years experience in an IT support, helpdesk or systems administration role.
• Experience supporting Windows 11 environments.
• Good working knowledge of Microsoft 365 and an understanding of Active Directory and/or Microsoft Entra ID.
• Basic networking knowledge, including Wi-Fi, switches and internet connectivity.
• Strong troubleshooting and problem-solving skills with excellent communication and customer service abilities.
• Ability to manage workload independently and prioritise effectively.
• Full UK driving licence and a willingness to travel occasionally between our branches and sites.
• Experience with Microsoft Intune.
• Experience with Teams Phone, VoIP or telecommunications systems.
• Familiarity with cyber security best practices and knowledge of backup and disaster recovery solutions.
• Experience supporting multi-site businesses.
• Microsoft and/or vendor certifications.

Responsibilities:

• Provide first and second-line support to our users and locations, including travel to branch locations for on-site support as required.
• Install, configure and support our IT equipment, including new hardware and workstation setups.
• Administer Microsoft 365 users, licences and access controls, and assist with Microsoft Intune device management and security policies.
• Support Exchange Online, Outlook, Teams, SharePoint and OneDrive.
• Monitor and maintain our servers, cloud services and core business systems including internal CRM and POS systems.
• Support delivery of cyber security initiatives and improvements, including Cyber Essentials and Cyber Essentials Plus readiness activities.
• Participate in technology improvement projects, supporting infrastructure refreshes and system upgrades.
• Deliver excellent support to users across all company locations while maintaining high levels of system availability and reliability.
• Build positive relationships with operational teams and branch managers and ensure technology standards are consistently applied across all locations.
• Contribute to the successful delivery of infrastructure and business improvement projects while supporting ongoing cyber security improvements.

Technologies:

• Active Directory
• Cloud
• CRM
• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Mobile
• Security
• SharePoint
• Windows
• Office 365
• Network

More:

We are Digital Phone Company Group Ltd, a leading retail communications and technology provider delivering consumer telephony, broadband and TV packages across a diverse retail estate. Our B2B company, Cedaro, provides business connectivity through mobile, VOIP, fixed line and broadband solutions to clients across East Anglia and further afield. We are offering a permanent, full-time IT Support Engineer role working Monday to Friday, 9.30am to 5.30pm (36.25 hours per week), with a salary of £30,000 to £35,000 depending on experience. This is an in-person role based within our operational team, working alongside our IT Systems Administrator and contributing to our Microsoft 365, infrastructure, cyber security and telecommunications projects. We offer casual dress, company events, a company pension, employee discount, free parking, on-site parking and store discount.

last updated 38 week of 2026