ICT Network Engineer

Salary: £35,000 - 47,000 per year

Requirements:

• Strong experience with Cisco CUCM and UCCE
• Good knowledge of Microsoft Teams and SIP
• Proven voice networking experience
• Wider networking experience, including LAN/WAN
• Experience using SolarWinds
• Strong troubleshooting and problem-solving skills
• Ability to work effectively with technical and non-technical stakeholders
• Experience with Cisco LAN/WAN, Cisco or Check Point/Palo Alto firewalls, Cisco ISE, MAB/802.1X and Cisco Wi-Fi would be advantageous
• The successful candidate will need to meet our required security vetting standards

Responsibilities:

• Support and maintain voice and network infrastructure, with a particular focus on voice technologies
• Configure, install and maintain network hardware and software
• Investigate, diagnose and resolve network and voice-related incidents within agreed SLAs
• Support Cisco CUCM, UCCE, Microsoft Teams and SIP environments
• Monitor network performance using tools including SolarWinds
• Carry out network surveys and establish connectivity requirements
• Support system backups, restoration and routine network administration
• Maintain accurate configuration records following hardware and software changes
• Work with colleagues, users and third-party suppliers to resolve technical issues
• Participate in an out-of-hours/on-call rota, typically around one week in four
• Work closely with technical teams, end users and external suppliers to maintain reliable services and make effective use of our network infrastructure

Technologies:

• Cisco
• Hardware
• ICT
• Support
• LAN
• Network
• Security

More:

We are hiring a Voice & Network Engineer to support and maintain critical voice and network infrastructure in Gloucestershire with hybrid working. This is a hands-on technical role within a complex, business-critical ICT environment, working 37 hours per week with participation in an out-of-hours/on-call rota. You will work across a varied voice and networking environment, develop deeper expertise across Cisco voice and network technologies, take ownership of technically interesting infrastructure challenges, and access ongoing training and professional development.

last updated 37 week of 2026