ServiceNow Software Engineering Tech Lead

Salary: £56,000 - 96,000 per year

Requirements:

• Proven experience with the ServiceNow platform, including a strong understanding of its functionalities and best practices.
• Demonstrated hands-on experience in ServiceNow development, such as building, customizing, and deploying solutions.
• Proven experience leading or mentoring ServiceNow developers.
• Demonstrated expertise in JavaScript and Glide API.
• Demonstrated expertise in Business Rules and Script Includes.
• Demonstrated expertise in Flow Designer automation.
• Demonstrated expertise in ServiceNow integrations (REST, IntegrationHub).
• Proven development experience in ITAM and ITSM modules.
• Experience designing and maintaining CMDB data models and reconciliation rules.
• Strong understanding of CSDM.
• Experience building custom applications (scoped/global).
• Experience supporting enterprise-scale ServiceNow environments.
• ServiceNow Certified System Administrator (CSA) preferred.
• ServiceNow Application Developer (CAD) preferred.
• CIS-ITAM or CIS-SAM certification preferred.
• Experience with Discovery and Service Mapping preferred.
• Experience leading ServiceNow development teams or technical delivery preferred.
• Experience contributing to architecture design and governance frameworks preferred.
• Experience delivering ITAM transformations or large-scale platform initiatives preferred.

Responsibilities:

• Act as the technical lead and primary escalation point for ServiceNow developers.
• Provide hands-on guidance in development, including Business Rules, Script Includes, Client Scripts, Flow Designer, UI Actions, Service Portal components, Scoped Applications, and APIs.
• Lead code reviews, enforce development standards, and ensure best practices are followed.
• Mentor and coach developers, supporting their technical growth and capability development.
• Manage technical delivery across sprints, ensuring alignment with priorities and capacity.
• Design and develop solutions within ServiceNow across ITAM, ITSM, SPM, FedRAMP, and NowAssist/AI.
• Develop scoped and global applications aligned to enterprise standards.
• Lead development of ITAM solutions across HAM Pro and SAM Pro, including lifecycle and compliance workflows.
• Troubleshoot complex platform issues and support high-quality solution delivery.
• Work closely with ServiceNow Architecture to design scalable and compliant solutions.
• Contribute to and align with Architecture Decision Records (ADRs).
• Translate architectural designs into actionable development patterns and standards.
• Ensure solutions align with platform roadmap, data models, and governance frameworks.
• Provide technical support and leadership for implementations.
• Design and support ITSM and ITAM workflows, including asset lifecycle workflows, normalization and reconciliation rules, and asset-to-CI relationships.
• Develop to support compliance, optimization, and governance initiatives.
• Manage and support Threat Modelling and Technical Reviews.
• Design and oversee integrations using REST APIs and IntegrationHub.
• Ensure integrations with discovery tools, endpoint management platforms, procurement systems, and financial systems are scalable and maintainable.
• Provide technical oversight for integration design and troubleshooting.
• Drive adoption of Automated Test Framework (ATF) and automated testing practices.
• Support platform upgrades, patching, and performance tuning.
• Ensure code quality, version control, and deployment governance across environments.
• Maintain technical documentation, standards, and reusable development patterns.
• Translate business requirements into scalable technical solutions.
• Partner with teams across ITAM, ITSM, Security, CCoE, Finance, Infrastructure, and Service Operations.
• Act as the bridge between Development, Architecture, and Platform Leadership.

Technologies:

• AI
• API
• CMDB
• DevOps
• Flow
• Support
• ITSM
• JavaScript
• REST
• Security
• ServiceNow
• UX UI Design
• Hardware

More:

We are LexisNexis Risk Solutions, providing customers with solutions and decision tools that combine public and industry-specific content with advanced technology and analytics to help evaluate and predict risk and improve operational efficiency. Our IT Asset Management (ITAM) and IT Service Management (ITSM) team designs, delivers, governs, and continuously improves the ServiceNow platform across HAM, SAM, Incident, Major Incident, Problem, Request, Change, DevOps, SPM, and FedRAMP. We partner closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and process improvement. We offer a full-time role with a U.S. National Base Pay Range of $115,400 - $192,300, possible geographic differentials, and an annual incentive bonus, along with benefits including medical insurance, life assurance, modern family benefits, long service awards, celebratory allowances/gifts, a flexible benefits plan, an employee assistance program, flexible working arrangements, and access to learning and development resources. Location details include Alpharetta, GA; Surrey; London Wall; Georgia.

last updated 36 week of 2026