User Researcher - Public

Salary: £65,000 - 65,000 per year

Requirements:

• Lead, plan, develop, and conduct research activities, ensuring the right methods are applied
• Expert knowledge and application of qualitative and quantitative research methods
• Sound understanding of information architecture, interaction design, and visual design principles
• Work closely with client teams to deliver relevant and appropriate research plans and strategies
• Designs and leads workshops across a project lifecycle
• Represents user research across the organisation
• Demonstrated ability in managing, coaching, and developing senior members of our team and wider community
• Able to communicate effectively at all levels
• Excellent commercial awareness
• Strong stakeholder management skills
• Experience working in a full-service digital agency environment
• Demonstrable knowledge of user-centred design practices
• Experience working with Agile delivery methodologies

Responsibilities:

• Deliver actionable insights that help define the right service experiences and focus them on user needs
• Advocate for needs-based design, design thinking, and service design
• Coach others in design research
• Manage, coach, and develop a small number of staff
• Focus on employee performance and career development
• Be part of our growing Experience Design capability creating exemplary digital services
• Create positive, measurable impact on millions of people through quality products and services

Technologies:

• Support
• Marketing
• UX UI Design

More:

We are partnering directly with Kainos to hire for this role. At Kainos, we are problem solvers, innovators, and collaborators, driven by a shared mission to create real impact. We transform digital services for millions, deliver Workday solutions, and push the boundaries of technology together. We have a people-first culture where our ideas are valued, our growth is supported, and our contributions truly make a difference. We are part of a diverse, ambitious team that celebrates creativity and collaboration. We believe in diversity, equity, and inclusion, and we are committed to building a team where everyone is valued, respected, and given an equal chance to thrive. We also provide support throughout the recruitment process and encourage candidates to discuss any accommodations or adjustments they may need.

last updated 35 week of 2026