Lead Engineer

Salary: £43,000 - 43,000 per year

Requirements:

• We are looking for a highly self-motivated, customer-focused professional with excellent communication skills.
• You will have expert-level Windows desktop and server troubleshooting experience.
• You will have extensive experience with Microsoft 365 administration and troubleshooting, including hybrid environments.
• You will have server management experience, including Hyper-V, backups, and hardware.
• You will understand how a whole site fits together, from internet connection to routers, switches, and servers, and use this knowledge to diagnose faults correctly.
• You will have advanced networking knowledge, including IPv4, VLANs, NAT, proxy, and filtering.
• You will have VDI experience, including Microsoft RDS environments.
• You will have strong PowerShell skills, including using cmdlets and writing and maintaining scripts.
• You will have proven experience acting as an escalation point, with the ability to mentor and guide other engineers.
• You must have a full driving licence and your own car or van.
• You must be willing to travel, primarily in the North East.
• You will have a well-rounded skillset and the desire to learn more and improve daily.
• Minimum of 3 years professional experience in a similar senior IT role.
• Due to the nature of the role, a full enhanced DBS will be carried out.

Responsibilities:

• Act as the senior escalation point for support queries and take ownership of complex issues through to resolution.
• Troubleshoot and diagnose technical issues primarily remotely, but also onsite as required.
• Work alongside the Support Team Leader to manage the support queue and the day-to-day workload of the support team.
• Manage and troubleshoot IT infrastructure, including servers, switches, access points, CCTV, AV, telephony, and computers.
• Mentor and develop junior engineers, share knowledge, and document fixes to benefit the wider team.
• Carry out installation work such as structured cabling, Wi-Fi, CCTV, and more.
• Deliver project work for clients, from planning and scoping through to implementation and handover.
• Provide regular updates to the Technical Services Manager on escalations and project progress.
• Carry out other duties as assigned by management.

Technologies:

• Hardware
• Hyper-V
• Support
• Microsoft 365
• NAT
• PowerShell
• Windows
• Office 365
• Cloud
• DevOps

More:

We are One IT Support, one of the friendliest and most personable technology service companies in the North East. Founded in February 2011, we have grown exponentially and pride ourselves on being a small business where every member of staff gets a say and has the chance to grow and learn. We do not operate a traditional line-based service desk, and you will have the opportunity to learn all aspects of the business while sharing your skills with others. This Lead Engineer role is a senior position within our technical support department, based primarily in our North Shields office with some client site visits across the North East of England and occasionally further afield. We offer benefits including free gym membership, training and industry-recognised certifications, company pension, free hot drinks, 32 days annual leave increasing with length of service, a one-hour lunch break with two additional short breaks daily, private medical care, salary sacrifice schemes, additional leave, bereavement leave, company events, cycle to work scheme, discounted or free food, free fitness classes, on-site parking, private dental insurance, sick pay, work from home, and a £1,000 bonus after the first 6 months depending on satisfactory performance. The salary is up to £43,000 per year, and mileage is covered at 55p per mile in your own vehicle.

last updated 34 week of 2026