IT Support Engineer

Salary: £40,000 - 50,000 per year

Requirements:

• Previous experience in an IT Support, Service Desk, or Helpdesk role
• Experience supporting an ERP system, preferably JDE / JD Edwards
• Strong knowledge of Microsoft Windows and Microsoft 365
• Understanding of Active Directory
• Knowledge of networking fundamentals including TCP/IP, DNS, and DHCP
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Full UK driving licence
• Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow, or ITIL is advantageous

Responsibilities:

• Provide day-to-day IT support across hardware, software, networks, and peripheral equipment
• Support and administer our ERP system, including JDE
• Respond to and resolve ServiceNow helpdesk tickets
• Troubleshoot PCs, laptops, mobile devices, printers, and connectivity issues
• Support Microsoft 365 including Outlook, Teams, OneDrive, and SharePoint
• Install, configure, and maintain IT hardware and software
• Manage user accounts, permissions, and access through Active Directory and Microsoft 365
• Support server infrastructure and virtual environments including Hyper-V
• Assist with LAN, WAN, Wi-Fi, and VPN connectivity
• Support system upgrades, migrations, backups, and cybersecurity processes
• Maintain IT asset records and technical documentation
• Provide guidance and support to users across the business

Technologies:

• Active Directory
• ERP
• Hardware
• Hyper-V
• Support
• ITIL
• LAN
• Microsoft 365
• Microsoft Intune
• Mobile
• ServiceNow
• SharePoint
• TCP/IP
• VPN
• Windows
• Office 365

More:

We are partnering with a well-established organisation to recruit an IT Support Technician for our Leicester site. This is a varied, hands-on role supporting hardware, software, networks, Microsoft 365, and core business systems, with a key focus on administering our ERP system, ideally JDE / JD Edwards. The role is predominantly based in Leicester, with occasional travel to other company sites when required. We are an equal opportunities employer.

last updated 34 week of 2026