IT Support Technician

Salary: £27,500 - 27,500 per year

Requirements:

• Previous experience within an IT Support or Service Desk environment
• Strong knowledge of Windows operating systems
• Experience supporting Mac OS devices
• Excellent communication and customer service skills
• Highly organised with the ability to prioritise workloads effectively
• Strong troubleshooting and problem-solving ability
• Able to research technical issues independently and recommend solutions
• Full UK driving licence
• Knowledge of Unix/Linux is desirable
• Experience working with ticket management systems is desirable
• Experience supporting users within a commercial environment is desirable

Responsibilities:

• Capture, manage and resolve IT support tickets
• Provide first and second line support to internal users
• Deliver support via telephone, remote desktop and face-to-face
• Troubleshoot hardware, software and network issues
• Install, configure and maintain desktops, laptops and peripheral devices
• Carry out hardware maintenance, upgrades and fault diagnosis
• Assist with maintaining IT infrastructure and network equipment
• Manage user accounts across multiple business systems
• Research, source and order IT hardware and equipment
• Coordinate the delivery and collection of IT equipment and supplies across departments
• Support QA testing of new systems and software releases
• Assist with ongoing IT improvement and digital projects
• Maintain accurate documentation and asset records

Technologies:

• Hardware
• Support
• Linux
• Network
• QA Testing
• Unix
• Windows

More:

We are a well-established organisation based in York, offering a full-time IT Support Technician role primarily at our York Head Office with occasional travel to our Slough and Livingston sites. We offer a salary of £27,500 per annum, a company pension, private healthcare following successful probation, ongoing training and professional development, and a supportive, collaborative working environment with exposure to a broad range of technologies, systems and projects.

last updated 32 week of 2026