IT Field Service Engineer

Salary: £35,000 - 40,000 per year

Requirements:

• Experience with enterprise IT hardware, networking, servers, storage or telephony
• Practical fault-finding, triage and diagnostic skills
• Previous field engineering or customer-site support experience
• Cisco, Fortinet, HPE, Dell, Oracle, CCNA or CompTIA knowledge would be advantageous
• Full UK driving licence
• Flexible around occasional overtime, weekend work and call-outs

Responsibilities:

• Install, maintain and repair enterprise IT and telecommunications equipment
• Diagnose hardware, network, server, storage and voice-related incidents
• Deliver hardware break-fix support against agreed service levels
• Assist with cabling, infrastructure installations and technical projects
• Cover customer sites throughout Wales
• Participate in a 24/7 emergency call-out rota

Technologies:

• Cisco
• Hardware
• Support
• Network
• Oracle

More:

We are a growing technology services provider offering excellent training, varied work and long-term progression. We provide enterprise technology support to an established network of IT partners and customers across the UK and internationally. Due to continued expansion, we are building our field engineering presence in Wales and investing in engineers who want to broaden their technical knowledge. We also have a strong track record of taking engineers from the Armed Forces and training them in this area. This is a field-based role in Wales with a company vehicle, annual bonus, private healthcare, life insurance, pension and excellent benefits, and offers the opportunity to work across multiple technologies and play an important part in developing our regional engineering coverage.

last updated 32 week of 2026