Microsoft Dynamics Service Management Administrator

Salary: £40,000 - 40,000 per year

Requirements:

• Proven experience with Microsoft Dynamics 365 or a similar service management system.
• Strong understanding of SFG20 standards and building maintenance compliance.
• Excellent communication and stakeholder management skills.
• Strong IT skills, including Microsoft Excel, Word and Outlook.
• Highly organised, methodical, and able to manage multiple priorities.
• Confident supporting both systems administration and operational helpdesk activities.
• Experience within construction, facilities management, or property maintenance is desirable.
• Previous helpdesk or service desk administration experience is desirable.
• Familiarity with Total Mobile applications and field engineer interfaces is desirable.
• Experience working within CAFM systems is desirable.
• Willingness to travel occasionally across the South of England is desirable.

Responsibilities:

• Configure, test, and optimise Microsoft Dynamics 365 Service Management modules.
• Ensure client agreement booking setups, recurring work orders, and reactive work dispatch processes function effectively.
• Work with engineers to support the successful deployment and use of mobile applications.
• Map building assets and equipment to SFG20 maintenance schedules, ensuring compliance with industry standards.
• Use Resource Scheduling Optimisation (RSO) tools to allocate planned and reactive work efficiently.
• Collaborate with operational teams to ensure maintenance data reflects site requirements.
• Assist with developing reports covering SLA performance, response times, and compliance.
• Schedule reactive maintenance and helpdesk call-outs.
• Maintain CAFM asset registers, records, and spreadsheets.
• Provide general administrative support as required.
• Provide helpdesk and administrative support where required.

Technologies:

• CAFM
• Excel
• Support
• Mobile
• Office 365

More:

We are an established and highly respected building services and maintenance organisation based in London, working on an office-based basis with occasional travel across the South of England. This is a 6-month fixed-term, full-time opportunity within our Operations Support team, supporting an exciting systems optimisation project focused on improving maintenance operations, scheduling, compliance, and service delivery. We offer a competitive package including 25 days annual leave plus Bank Holidays, life assurance, pension, cycle to work scheme, employee assistance programme, occupational health support, professional development opportunities, payment of professional subscriptions, employee referral scheme, and a discretionary bonus scheme subject to qualifying service.

last updated 31 week of 2026