IT Team Lead

Salary: £35,000 - 35,000 per year

Requirements:

• Previous experience in a 2nd Line or Senior IT Support position.
• Strong knowledge of Windows Server, Windows 10 and 11, Microsoft 365, Active Directory and Group Policy, networking, hardware diagnostics and repairs, backup technologies such as Veeam, and imaging and deployment tools such as SCCM, MDT or Intune.
• Excellent troubleshooting and communication skills.
• Ability to work independently and take ownership of an onsite IT environment.
• Experience mentoring junior IT engineers is desirable.
• Previous experience working within the education sector is desirable.
• Microsoft Intune or Mobile Device Management experience is desirable.
• Hyper-V or VMware experience is desirable.
• ITIL Foundation certification is desirable.
• Apple or iOS device management experience is desirable.
• Knowledge of safeguarding or education-based IT environments is desirable.
• Full UK driving licence and willingness to travel to other customer sites when required.
• Enhanced DBS or willingness to obtain one.
• Professional, customer-focused approach with excellent communication skills.
• Comfortable working full-time onsite within a school environment.

Responsibilities:

• Provide 1st, 2nd and initial 3rd line IT support across hardware, software and network infrastructure.
• Act as the senior onsite technical lead and primary point of contact for school staff.
• Mentor and support Level 1 Technicians and Apprentices.
• Troubleshoot Microsoft 365, Windows Server, Active Directory and networking issues.
• Support classroom technology, AV equipment and end-user devices.
• Investigate and resolve infrastructure issues including switches, Wi-Fi, cabling and network connectivity.
• Manage and prioritise support tickets, ensuring SLA targets are met.
• Maintain accurate documentation, asset registers, user accounts and change records.
• Deliver approved technical changes and small onsite IT projects.
• Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery.

Technologies:

• Active Directory
• Hardware
• Hyper-V
• Support
• ITIL
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• VMware
• Veeam
• Windows
• iOS
• Office 365
• SharePoint

More:

We are hiring an experienced Level 2 Onsite IT Lead Technician to become the senior technical presence at a dedicated school site in Stevenage. This is a hands-on leadership role where we provide a first-class service for staff and students, with close collaboration with our Technical Account Manager and wider Managed Services team. We offer the opportunity to take ownership of an onsite IT environment, mentor junior engineers, and work across a broad range of Microsoft infrastructure technologies while making a real impact within the education sector.

last updated 30 week of 2026