Senior Service Designer

Salary: £55,000 - 55,000 per year

Requirements:

• Professional knowledge and experience in user-centered design methodologies
• Ability to partner with clients to build and grow UCD capabilities
• Experience navigating complexities within public services or regulated industries
• Expertise in identifying opportunities for service innovation and inclusive design
• Skills in leading and testing prototypes, including participant recruitment
• Ability to conduct service audits and recommend improvements
• Strong storytelling skills to communicate strategic thinking to stakeholders
• Knowledge in business models, operating models, and organizational structures
• Experience mentoring and leading other designers
• Familiarity with agency or consulting environments
• Background in Central Government projects following GDS service standards
• Technical skills in mapping system complexities and articulating service propositions
• Ability to translate ideas into high-fidelity designs based on data insights
• Experience in co-design approaches to engage users and stakeholders
• Capable of creating visual artifacts for communicating ideas and services
• Knowledge of testing end-to-end services and maintaining user-centered design

Responsibilities:

• Support the Lead Service Designer and Project Director in client project delivery
• Assist delivery colleagues in swiftly addressing project issues
• Communicate the value of service design and user-centered approaches confidently
• Support business development activities, including pitch presentations
• Adapt to constructive feedback and manage difficult conversations effectively
• Actively contribute to Community of Practice activities, defining best practices
• Stay informed on industry trends and share knowledge with team members
• Line manage other designers and address emerging issues promptly
• Adapt design approaches to fit client organizational cultures and readiness for change
• Foster collaboration and continuous improvement across teams at TPXimpact
• Maintain and update skills to stay current with the field of expertise

Technologies:

• Support
• UX UI Design

More:

At TPXimpact, were a purpose-driven organization dedicated to creating sustainable solutions for our clients. By combining our extensive experience in multiple sectors with expertise in human-centered design and technology, we provide better outcomes for individuals and organizations. Our team is composed of passionate professionals who value the impact of our work, as well as the collaborative spirit that defines our approach. We offer a range of benefits including 30 days of holiday, a health cash plan, and personal learning budgets. We also support a hybrid work model, allowing our team to work from various locations across the country.

last updated 31 week of 2026