IT Field Service Engineer

Salary: £26,000 - 26,000 per year

Requirements:

• A fully valid UK driver's license and personal car with business insurance.
• Demonstrated right to work in the UK.
• Willingness to undergo a Baseline Personnel Security Standard (BPSS) check.
• Ability to resolve hardware issues and basic software problems.
• Capable of building (operating system and required software) and deploying PCs (desktop and laptop).
• Good understanding of IT systems and environments.
• Strong customer service skills.
• Analytical and problem-solving mindset.

Responsibilities:

• Attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer-focused manner, following engineering work instruction guidelines.
• Monitor, update, and progress assigned incidents in a timely manner.
• Utilize technical expertise to provide training, support, coaching, and guidance to Junior Field Service engineers.
• Coordinate between clients and vendors to ensure timely problem resolution.
• Deliver a high degree of customer satisfaction in all work undertaken.

Technologies:

• Hardware
• ICT
• Support
• Security
• Network

More:

We are a leading global provider of ICT services for large enterprises and public sector markets, currently seeking Field Services Engineers across the UK, with a position based in Glasgow. This is a full-time, permanent role with a salary range of £24,600 - £27,700, depending on experience, along with a car allowance and fuel card. The role involves maintenance and support for field-based clients, providing on-site assistance for IT hardware devices while covering various locations throughout the day. Standard working hours are Monday to Friday, from 9:00 AM to 5:30 PM, with the requirement for out-of-hours standby one week every four weeks.

We provide full training as part of our robust induction process, access to certification programs, 25 days of holiday plus UK bank holidays, a company pension scheme, private medical cover after 12 months, and a range of flexible benefits. We are committed to equality of opportunity for all and welcome applications from individuals of all backgrounds. Additionally, we offer a supportive recruitment process, where reasonable adjustments can be made upon request.

last updated 35 week of 2026