3rd Line Engineer

Salary: £40,000 - 45,000 per year

Requirements:

• Previous experience in a 3rd Line Support or Senior IT Engineer role
• MSP experience is highly desirable
• Strong knowledge of Microsoft 365, Windows Server, Azure and Active Directory
• Good networking knowledge, including DNS, DHCP, TCP/IP and VPNs
• Excellent troubleshooting, communication and customer service skills

Responsibilities:

• Provide 3rd line support and act as an escalation point for complex issues
• Support Microsoft 365, Windows Server, Azure and Active Directory environments
• Deliver infrastructure upgrades, cloud migrations and technical projects
• Troubleshoot networking, virtualisation and security-related issues
• Mentor junior engineers and contribute to service improvements

Technologies:

• Active Directory
• Azure
• Cloud
• Support
• Microsoft 365
• Security
• TCP/IP
• Windows
• Office 365
• DevOps

More:

We are an established and growing Managed Service Provider based in Cheltenham, offering a hybrid working model and a permanent, full-time opportunity. We provide ongoing training, paid certifications, clear career progression, and exposure to modern cloud and infrastructure projects within a supportive, collaborative team. The role offers a salary of up to £45,000 and the chance to develop your career while working with a wide range of technologies.

last updated 34 week of 2026