Voice/Networking Engineer

Salary: £35,772 - 47,046 per year

Requirements:

• We require substantial experience in both voice and networking technologies, with a particular emphasis on voice systems.
• We require experience with Cisco CUCM, UCCE, MS Teams, SIP, and voice networking.
• We require broader networking expertise, including SolarWinds and LAN/WAN knowledge.
• Desirable: knowledge of Cisco LAN/WAN, firewalls (Cisco, Check Point, Palo Alto), Cisco ISE, MAB 802.1x, and Cisco Wi-Fi.
• We require Management Vetting (MV) as a minimum; Security Clearance (SC) is preferred.
• You must have resided within the UK continuously for at least 5 years at the time of application.

Responsibilities:

• We perform routine configuration, installation, and reconfiguration of hardware and software in line with organisational standards.
• We use network management tools to investigate, diagnose, and resolve network issues, while adhering to service level agreements.
• We plan, install, upgrade, and maintain local and wide area networks for data, voice, text, or image communication.
• We carry out surveys to determine network connection requirements.
• We provide first-level support at a help desk, resolving the majority of inquiries and escalating when necessary.
• We carry out system backups and restore data using standard procedures and tools.
• We generate reports on network load and performance statistics using management system tools.
• We install or remove hardware/software following installation instructions and communicate clearly with affected users.
• We maintain accurate records of all hardware/software changes for configuration management.
• We address malfunctions by coordinating with experienced colleagues and external resources to maximise network asset utilisation.
• We participate in 24-hour on-call and out-of-hours rotas, typically one week in four.
• We work an average of 37 hours per week, with flexibility to accommodate service needs, including shift, night, weekend, and public holiday work.

Technologies:

• Cisco
• Hardware
• Support
• LAN
• MS Teams
• Network
• Security

More:

We are seeking a Voice/Networking Engineer to join our team in Quedgeley, Gloucester on a permanent basis, with a salary of £35,772 to £47,046 per annum. We offer hybrid working options, pension contribution matching, employee discounts, wellbeing support, and gym membership. Ongoing training and development will be provided to maintain relevant skills and knowledge. The role may also involve relocation to different posts within Gloucestershire as business needs arise. We are committed to an inclusive and accessible recruitment process and support candidates who may require reasonable adjustments.

last updated 39 week of 2026