Technical Business Analyst

Salary: £55,000 - 65,000 per year

Requirements:

• Proven experience as a Business Analyst, ideally within technology-enabled transformation projects.
• Strong background in requirements gathering, stakeholder management, and process re-engineering.
• Hands-on experience with platforms such as Salesforce and knowledge of AI or automation platforms.
• Excellent communication skills, with the ability to engage confidently with both technical and non-technical audiences.
• Skilled in process mapping, user journeys, and producing clear documentation.
• Proficient with tools such as Jira, Confluence, Excel, SharePoint, and Visio.
• In-depth understanding of Agile methodologies and the SDLC.

Responsibilities:

• Deliver new platform functionality for internal systems, ensuring business requirements are captured, prioritised, and translated into actionable deliverables.
• Lead the design, documentation, and optimisation of business processes (As-Is/To-Be).
• Drive the adoption of technology such as Salesforce, AI, and intelligent tools, ensuring system enhancements deliver measurable business value.
• Manage the end-to-end lifecycle of system changes, from requirements gathering through configuration, testing, deployment, and user adoption.
• Partner with senior stakeholders across functions to identify opportunities for efficiency, automation, and improved user experience.
• Produce and oversee test plans, facilitate UAT, and develop training materials to support successful change adoption.
• Champion agile delivery practices, iterative development, and continuous improvement.
• Identify and communicate delivery risks, dependencies, and opportunities, providing clear progress updates to project stakeholders.

Technologies:

• AI
• Confluence
• Excel
• Support
• JIRA
• Salesforce
• SharePoint

More:

We are a growing professional services organisation with an exciting opportunity for a Technical Business Analyst based in Manchester on a hybrid working model. We are investing in cutting-edge technology and innovation, with a focus on Salesforce, AI, and automation platforms. We offer a competitive base salary, an annual bonus scheme, hybrid working, and opportunities for professional development, training, and leadership growth. As a values-led organisation, we are looking for someone who wants to make a real impact by helping us drive smarter, more efficient business processes.

last updated 32 week of 2026