Support Desk Analyst

Salary: £30,000 - 32,000 per year

Requirements:

• Experience in 1st Line IT Support, a Service Desk or a similar role, including ticketing systems and SLAs.
• Experience troubleshooting Windows 11 and supporting Microsoft 365, including Exchange Online, Entra ID, SharePoint, Teams and OneDrive.
• Good knowledge of Windows and desktop hardware, with a basic understanding of TCP/IP, routing and switching.
• CompTIA A+ or an equivalent IT qualification.
• Excellent communication and customer service skills, attention to detail and strong organisational skills.
• Logical, proactive problem-solving skills and the ability to work independently and as part of a team.
• Willingness to learn and develop technical skills.
• Applicants must live within reasonable commuting distance of our Bath office and have the right to work in the UK. We are unable to offer visa sponsorship.
• Desirable: experience with NinjaOne, Mosyle or other RMM tools; practical PowerShell experience; eDiscovery or SARs experience; iOS and Android knowledge; Microsoft, networking or other relevant IT certifications; telephony experience such as Gnatta; or knowledge of Linux servers in a virtualised environment.

Responsibilities:

• Provide friendly, professional first-line IT support, working with senior colleagues on complex issues.
• Manage and update JIRA incidents and requests, troubleshoot issues, resolve them within agreed SLAs and escalate appropriately.
• Install, configure and maintain laptops, desktops, mobile devices, software and applications; support Windows 11, macOS, Microsoft 365, iOS and Android.
• Remotely monitor and support devices using NinjaOne, Mosyle or similar RMM tools, and use PowerShell for basic administration, troubleshooting and automation.
• Administer Exchange Online, Entra ID, SharePoint, Teams and OneDrive.
• Support onboarding and offboarding, including account creation and removal.
• Assist with eDiscovery and Subject Access Requests (SARs).
• Maintain accurate technical documentation and Confluence knowledge bases.

Technologies:

• Android
• Confluence
• Hardware
• Support
• JIRA
• Linux
• macOS
• Microsoft 365
• Mobile
• Network
• PowerShell
• SharePoint
• TCP/IP
• Windows
• iOS
• Office 365

More:

We are Truespeed, a regional alternative network provider connecting communities to fast, reliable full-fibre broadband, particularly where it is needed most. We put customers first and our technology teams help keep the business connected and running smoothly. We are hiring a Support Desk Analyst for our Service Operations team in Bath, Somerset, offering a salary of £30,000–£32,000 per annum for a full-time, permanent role, Monday to Friday. The hybrid pattern is three days at our Bath-based West Office and two days working from home; occasional attendance of up to five days a week may be needed to provide colleague cover. Our benefits include 25 days annual leave plus bank holidays, free onsite parking, private healthcare, pension and life insurance, 24/7 online GP access, wider health, lifestyle and financial wellbeing benefits, and career development and progression opportunities. We review applications on a rolling basis. No agencies, please.

last updated 40 week of 2026