Staff Forward Deployed Engineer

Salary: £62,000 - 102,000 per year

Requirements:

• Ideally, youve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something youve created.
• Bonus points if youre a former founder or early engineer at a startup.
• Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes, such as 2+ years serving as the primary technical leader for a team.
• Interest in AI/ML and the ability to ramp up on unfamiliar concepts quickly.
• Strong cross-functional collaboration skills and the ability to navigate organisational boundaries.
• Deep knowledge of a high-level programming language such as JavaScript, Python, or Ruby.
• Decisive and pragmatic, with sound judgment on when to prototype, ship fast, escalate, or delegate.
• Proficient in using and writing REST APIs to integrate systems effectively.
• Strong communicator who can tailor messages to technical and non-technical audiences.
• Willingness to travel and work on-site with customers.

Responsibilities:

• Lead the adoption of Fin by helping prospects unlock the power of Fins AI capabilities to automate and scale their support operations.
• Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner.
• Work hands-on with customers technical teams as a subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion.
• Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success, and timely, actionable product feedback.
• Lead and evolve the Forward Deployed Engineering function and help shape how the role operates as it grows.
• Leverage connections across strategic accounts to anticipate challenges, align stakeholders quickly, and influence decisions.
• Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as the team scales.

Technologies:

• AI
• Support
• JavaScript
• Python
• REST
• Ruby

More:

We are Fin, the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent, Fin, helps businesses deliver always-on customer support across service, sales, and ecommerce, and can be combined with our natively integrated Intercom help desk for a single system built for modern support teams. Founded in 2011, we are one of the fastest growing companies and one of the largest private software companies in the world, with nearly 30,000 global businesses using our products. We offer benefits and programs designed to support health and wellbeing, family, time away from work, and financial future, with offerings varying by location. We have a hybrid working policy and expect employees to be in the office at least three days per week. We also maintain a radically open and accepting culture, value focus and collaboration, and are committed to Equal Employment Opportunity.

last updated 36 week of 2026