Software Licensing Officer

Salary: £30,000 - 30,000 per year

Requirements:

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• I am detail-oriented and committed to delivering an exemplary customer experience.
• I approach my work positively and proactively, thriving in my role.
• I have proven success in an IT customer service environment, ensuring timely and high-quality outputs.
• I can identify and implement improvements for efficient and effective request processing.
• I work well with minimal supervision and know when to seek advice.
• I possess the confidence to make informed decisions and say no when necessary.
• I enjoy problem-solving and continuously building my IT software knowledge base.
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Responsibilities:

• I support the University of Baths software approval and procurement, ensuring compliance and value for money.
• I review software licence requests, triaging them effectively and liaising with colleagues, requesters, and suppliers.
• I input data into the Software Catalogue and manage accurate, efficient processes, promoting a positive customer experience and spotting areas for improvement.
• I maintain software licensing knowledge materials and ensure effective information management according to agreed procedures, addressing shortfalls with the Software Licensing Manager and Director of IT Services when necessary.
• I manage the licence renewal calendar to prompt timely actions before licence termination.
• I provide information and advice that ensures compliance, coherence, coordination, and cost-efficient procurement of software licences and hardware contracts.
• I deputise for the Manager of Software Licensing as needed and establish positive relationships with DDaT teams, particularly Cyber, Service Desk, and Procurement, and university-wide product owners to ensure an effective service.
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Technologies:

• Hardware
• Support

More:

This role is fixed-term (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027. We celebrate and respect difference and have an excellent international team. We make a positive commitment towards gender equality and intersectionality, holding a Silver Athena SWAN Award. Diversity is valued, and we encourage applications from all backgrounds, particularly underrepresented groups.

We are committed to maintaining a safe environment for our community and are proud to be a signatory of the Armed Forces Covenant, a Disability Confident Leader, and an autism-friendly university.

We offer a comprehensive benefits package, including:
- Free counselling services
- Cycle to work scheme
- Discounts on gym and postgraduate tuition
- Generous pension schemes
- Generous annual leave allowance
- Personal and professional development opportunities

We aim to create an inclusive assessment process and ensure that personal details are anonymised during screening. More information about our benefits and our commitment to making the University of Bath a great workplace is available on our website.

last updated 33 week of 2026