ServiceNow Transformation Consultant

Salary: £85,000 - 100,000 per year

Requirements:

• Experience within ServiceNow consulting, business transformation, operating model design or enterprise process improvement
• Exposure to Procurement, Source-to-Pay, Supplier Management, Shared Services or GBS environments
• Strong stakeholder engagement and workshop facilitation skills
• Ability to analyse complex business processes and define practical improvement opportunities
• Experience developing transformation roadmaps, business cases and strategic recommendations
• Understanding of how enterprise workflow platforms such as ServiceNow can enable operational transformation
• Comfortable engaging with both business and technology teams

Responsibilities:

• Lead discovery workshops with business, operational and executive stakeholders
• Assess current procurement, supplier management, shared services and enterprise support processes
• Identify opportunities to improve efficiency, governance, user experience and service delivery
• Evaluate where ServiceNow can support business transformation objectives
• Develop business cases, transformation strategies and implementation roadmaps
• Define target operating models and future-state processes
• Prioritise initiatives based on business value, complexity and organisational readiness
• Support client proposals, pre-sales activities and the growth of our consultancys advisory capability
• Work closely with delivery teams to ensure strategic objectives translate into successful programmes

Technologies:

• Support
• ServiceNow

More:

We are supporting a consultancy that is expanding its ServiceNow business transformation capability, with a particular focus on Procurement, Supplier Operations, Source-to-Pay (S2P), Shared Services and Global Business Services (GBS) transformation. This role sits at the early stages of transformation programmes, helping clients assess current ways of working, identify inefficiencies and define the roadmap for change across sourcing and procurement, supplier onboarding and management, shared service operations, employee-facing services and other enterprise workflow environments. A key part of the role is helping organisations understand how ServiceNow capabilities, including emerging solutions such as Source-to-Pay (S2P), can support broader business objectives, improve operational performance and create a foundation for scalable growth. The package includes a salary of up to £100,000 base plus bonus and benefits, with flexible hybrid working, multiple UK base locations and occasional client-site travel.

last updated 37 week of 2026