ServiceNow Architect - Telecoms Domain

Salary: £? - ? per year

Requirements:

• Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps).
• Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.).
• Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and the ServiceNow data model.
• Knowledge of ITIL/ITSM processes and best practices.
• Experience designing and implementing CMDB and Discovery.
• Excellent problem-solving, communication, and stakeholder management skills.
• Telecom domain experience is mandatory.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA) or progress toward certification.
• Experience with Agile/Scrum delivery methodologies.
• Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.

Responsibilities:

• Serve as the technical authority on ServiceNow architecture, design, and best practices.
• Define and drive the overall platform strategy, roadmap, and governance.
• Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
• Ensure platform scalability, security, performance, and integrations with other enterprise systems.
• Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
• Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
• Mentor and guide ServiceNow developers and administrators on technical best practices.
• Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.
• Ensure compliance with enterprise architecture, security, and regulatory requirements.

Technologies:

• AWS
• Architect
• Azure
• Backbone
• Cloud
• CMDB
• Flow
• GCP
• ITIL
• ITSM
• JavaScript
• REST
• SOAP
• Security
• ServiceNow
• Support

More:

We are seeking a ServiceNow Architect with proven experience in the telecom domain for a contract or 1-year FTE opportunity at £90k per annum. The role is based in London with a hybrid working arrangement of 3 days per week at the client office. We deliver the connectivity, security, and expertise that powers modern British life, acting as the digital backbone that supports the systems, services, and institutions the nation relies on every day.

last updated 32 week of 2026