Senior Technical Analyst

Salary: £41,145 - 45,498 per year

Requirements:

• Level 5 qualification in infrastructure management or equivalent recent experience
• Demonstrable experience supporting complex ICT systems in a local government environment, including core infrastructure, Microsoft 365 and line of business applications
• Experience of technical and business analysis with proven successful outcomes
• Experience working effectively in an ITIL compliant environment
• Excellent IT skills and high level of customer awareness
• Excellent interpersonal, organisational and communication skills, both written and verbal
• Ability to work under pressure, meet deadlines and think creatively to initiate improvements

Responsibilities:

• Diagnose, manage and resolve complex technical problems across ICT core infrastructure, data management, networks and Microsoft 365
• Manage liaison with third party suppliers and support contractors to ensure effective problem resolution
• Log, prioritise and resolve incidents using ITIL based policies and procedures with complete documentation
• Act as incident manager for major incidents, including cyber security incidents as required
• Provide mentoring, guidance and knowledge sharing across the ICT team to improve resilience and technical capability
• Lead the design and implementation of technology solutions aligned with business objectives and security requirements
• Deliver excellent customer service to employees, managers and councillors
• Monitor and manage security, ICT infrastructure and key systems processes

Technologies:

• ICT
• Support
• ITIL
• Microsoft 365
• Security
• Office 365

More:

We are Braintree District Council, an ambitious and dynamic council in Braintree, Essex, one of the fastest growing districts in the East of England. We offer a full-time Senior Technical Analyst role with flexible working, hybrid working arrangements, a local government pension scheme, learning and development for all employees, employee discounts at local businesses, employee recognition schemes, and extensive health and wellbeing programmes including discounted gym membership. We pride ourselves on our creative and innovative approach, our engaged workforce, and the positive difference our people make in the local community.

last updated 31 week of 2026