Onsite Support Specialist

Salary: £41,000 - 81,000 per year

Requirements:

• We need a positive and determined attitude with a can-do approach to work.
• We need strong communication and interpersonal skills, with the ability to build relationships with colleagues.
• We need an analytical, technical, and logical mindset with strong attention to detail when triaging incidents.
• We need good knowledge of O365, Windows, Mac OS, iPadOS, iOS, and device building and configuration.
• We need a flexible and adaptable approach to working a shift pattern and embracing change as the organisation evolves.
• We need experience using an IT service management tool such as ServiceNow or similar.
• We need an understanding of IT service delivery or experience working in an ITIL environment, with good awareness of IT terminology.

Responsibilities:

• We provide face-to-face and occasionally remote 1st and 2nd line support to colleagues across the organisation.
• We support issues across a variety of platforms within End User Services, including laptops, desktops, Windows 11, and Microsoft M365.
• We provide hardware and software support.
• We configure and set up devices.
• We handle device replacements and exchanges.
• We work independently as well as with internal teams and external partners to meet key performance indicators and service level agreements.

Technologies:

• Hardware
• Support
• ITIL
• ServiceNow
• Windows
• iOS
• Office 365
• Swift

More:

We are Nationwide, a mutual organisation owned by our members, and we challenge the financial sector status quo by putting customers first and sharing our profits with them. This is a 12-month secondment opportunity based onsite at our Swindon office. We offer a range of employee benefits, including 25 days holiday pro rata, private medical insurance, a competitive pension, an annual performance-related bonus, training and development, additional salary sacrifice benefits, life assurance, Wellhub access, and up to 2 days of paid volunteering a year. We are purpose-driven, customer-focused, and committed to supporting our colleagues to grow and do meaningful work.

last updated 36 week of 2026