Onsite AV Engineer

Salary: £21,500 - 49,500 per year

Requirements:

• We require proven experience of at least two years in a corporate environment across a broad range of AV technologies and their integration within an enterprise IT environment.
• We require deep understanding of audio, video, lighting, and control systems, including codecs, signal routing, and matrix switching.
• We require expertise in major video conferencing platforms such as Microsoft Teams Townhall and Zoom, including advanced troubleshooting of video, audio, and content sharing issues.
• We require understanding of SIP/H.323 protocols and cloud-based conferencing services.
• We require expert-level knowledge of MTR deployment, configuration, management, and troubleshooting on Windows and Android.
• We require deep understanding of MTR peripherals, including certified cameras, microphones, speakers, and touch panels.
• We require proficiency in network optimisation for Teams, including QoS and media traffic requirements.
• We require advanced knowledge of DSPs such as Biamp Tesira, QSC Q-SYS, and Shure IntelliMix.
• We require expertise in microphone technologies, loudspeaker systems, amplification, acoustic principles, audio routing, mixing, and gain structure optimisation.
• We require familiarity with Dante, AVB, and AES67 audio networking protocols.
• We require expertise in projectors, interactive displays, LED walls, and commercial-grade LCD/OLED screens.
• We require understanding of display calibration, resolution management, and video distribution technologies such as HDMI, DisplayPort, HDBaseT, SDVoE, and NDI.
• We require advanced programming and troubleshooting skills for control platforms such as Crestron, Extron, and AMX, including the ability to diagnose and modify complex control code.
• We require proficiency with enterprise-grade digital signage platforms and content management systems.
• We require strong understanding of TCP/IP networking, VLANs, QoS, DHCP, DNS, and network security principles.
• We require proficiency with Windows and macOS operating systems as they relate to AV endpoints.
• We require experience with remote management and monitoring tools for AV devices.
• We require proficiency with AV test equipment such as signal generators, audio analysers, and network sniffers.
• We require excellent communication, active listening, and client-facing professionalism.
• We require strong documentation skills, including SOP writing, and proficiency in using ticketing systems for incident, problem, and change management.
• We require strong analytical thinking, root cause analysis, and decision-making skills under pressure.
• We require a strong service orientation, patience, empathy, adherence to confidentiality, and reliability.

Responsibilities:

• We provide Level 3 incident management and resolution for all AV equipment and systems across our London and regional facilities, including troubleshooting, diagnosing, and repairing audio, video, lighting, and control systems.
• We conduct proactive health checks and preventative maintenance for critical AV infrastructure, including firmware management and software updates.
• We support Microsoft Teams and Zoom, including setup, configuration, advanced troubleshooting, and training end-users on conferencing hardware and its integration.
• We manage and maintain digital signage systems, including content creation, scheduling, and troubleshooting.
• We contribute to small-scale AV projects, assisting with planning, execution, and coordination.
• We manage all approved AV software licenses, including supplier liaison, renewal management, market comparison, and proposal development.
• We participate in regional site visits, including overnight stays and travel, to support preventative maintenance checks and incident management.
• We support service continuity planning and restoration efforts, including power downs, black building exercises, and other planned or unplanned business continuity activities.
• We provide exceptional customer service, communicating complex technical information clearly and concisely to both technical and non-technical audiences.
• We document all technical issues, solutions, and procedures meticulously, including creating standard operating procedures.
• We work effectively with other technicians and support staff, mentoring junior technicians as needed, and contributing to a shared knowledge base.
• We comply with all health and safety regulations, including safe manual handling of equipment.
• We apply a systematic approach to diagnosing complex, intermittent, and multi-system AV faults, performing root cause analysis, and implementing permanent fixes.
• We coordinate effectively with manufacturers and third-party repair services for component-level troubleshooting and repair.
• We manage vendors effectively through clear communication and negotiation with AV manufacturers and integrators.
• We lead and manage complex technical projects, encompassing planning, execution, and delivery, considering timelines, risks, and dependencies.
• We take full ownership of issues from inception to resolution, ensuring high-quality service delivery.

Technologies:

• Android
• Cloud
• Firmware
• Hardware
• Incident Management
• Support
• macOS
• Matrix
• Network
• Security
• TCP/IP
• Windows
• CMS
• Mobile
• Scala

More:

We are looking for an experienced Onsite AV Engineer to join our London-based team. This is a hands-on role supporting a modern corporate AV environment, where you will help maintain, troubleshoot, and optimise enterprise audiovisual systems to ensure seamless meetings, events, and collaboration technologies. You will work as part of a highly skilled team, providing advanced technical support, resolving complex AV issues, carrying out preventative maintenance, and contributing to the continuous improvement of AV services across the organisation. This is an excellent opportunity for someone who enjoys combining technical problem-solving with exceptional customer service in a fast-paced corporate environment. The role also includes strategic consultancy on technology roadmaps and system integration, with a focus on high availability, performance, reliability, and process optimisation. The position requires regional site visits and may involve overnight stays and travel.

last updated 31 week of 2026