Onboarding Business Analyst - Group AI Platforms

Salary: £80,000 - 80,000 per year

Requirements:

• Business analysis and requirements engineering experience, including workshops and 1:1 elicitation
• Experience producing artefacts such as problem statements, scope, assumptions, dependencies, user journeys/process maps, user stories, and acceptance criteria
• End-to-end delivery or onboarding ownership experience, including triage, prioritisation, milestone tracking, RAID management, and driving trade-offs across scope, timeline, and risk
• Strong stakeholder management and user-facing communication skills, including proactive updates, expectation management, and influence without authority
• Practical Agile experience and familiarity with Agile ways of working and tooling
• Strong JIRA skills, including epics, stories, workflows, and reporting
• Experience using Confluence for playbooks, FAQs, templates, and decision logs
• Experience defining and tracking SLAs, OLAs, and KPIs, with a continuous improvement mindset
• Ability to identify bottlenecks and measure impact using operational metrics such as lead time, throughput, ageing, rework, and first-time-right

Responsibilities:

• Own onboarding intake and act as the primary point of contact for onboarding and migration requests
• Help users understand our platform capabilities and guide them through onboarding
• Run structured discovery and capture requirements across use case, data, model type, environments, access needs, and non-functional requirements
• Coordinate delivery across engineering, platform operations, product, governance, and users to progress onboarding and remove blockers
• Manage BAU onboarding operations, including user sharing, demos, and progression of requests from intake to completion
• Define, track, and communicate SLAs and status updates
• Continuously improve onboarding assets such as templates, playbooks, FAQs, dashboards, and metrics to reduce cycle time and friction

Technologies:

• Confluence
• Support
• JIRA
• Network
• AI

More:

We are HSBC, one of the largest banking and financial services organisations in the world, with a network spanning more than 50 countries and territories. We help businesses thrive, economies prosper, and people realise their ambitions. In the UK, we offer tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for all UK-based employees, enhanced maternity and adoption pay, support when returning to work, and a contributory pension scheme with a generous employer contribution. We are committed to diversity, inclusion, and accessibility, and we pride ourselves on being a Disability Confident Leader.

last updated 33 week of 2026