NOC Engineer

Salary: £35,000 - 55,000 per year

Requirements:

• Experience in a NOC, data-centre operations, infrastructure support, managed services or technical operations environment
• Comfortable working independently on a 24x7 shift pattern
• Linux systems administration knowledge is essential
• Experience using an ITSM/ticketing tool such as ServiceNow, Jira Service Management, HaloITSM, FreshService or similar
• Data-centre or AI/GPU infrastructure exposure is advantageous

Responsibilities:

• Monitor network, power, environmental, server and GPU alarms, responding within SLA
• Perform initial troubleshooting and incident triage
• Own tickets through to resolution with accurate documentation
• Escalate clearly to engineering, field operations or vendors when required
• Coordinate site access, dispatch requests and maintenance windows with field engineering and Smart Hands providers
• Manage shift handovers and keep knowledge articles current

Technologies:

• AI
• Support
• ITSM
• JIRA
• Linux
• Network
• ServiceNow
• Windows

More:

We are a UK-based AI hyperscaler building and operating AI infrastructure and data centres across the country as part of the UKs growing sovereign AI capability. Our NOC Engineer will join our Operations Centre on a 24x7 basis as the first point of technical response for infrastructure alerts, incidents and service requests, helping keep customer-facing AI services stable and well supported. The role is fully remote for the remainder of this year, with candidates needing to be based roughly within a 60-mile radius of Bristol or Newport. This is a shift-based role covering a 24/7 operation, and we are seeking candidates who can start within the next six weeks.

last updated 34 week of 2026