Lead Engineer

Salary: £65,000 - 105,000 per year

Requirements:

• Passion for the latest Internet and hosting technologies
• In-depth knowledge of Windows and/or Linux operating systems and their application in a web hosting environment
• Creative approach to problem solving
• Effective communication skills at all levels, from technical to nontechnical directors
• Commercial and business acumen
• Expert-level knowledge of enterprise applications in one or more modules/systems
• Expert-level understanding of system capabilities and configuration options for various enterprise applications
• Expert-level knowledge of business processes and operations

Responsibilities:

• Act as a consultative resource for customers to help them achieve their business objectives
• Proactively review solution architecture, propose improvements, and implement approved changes
• Support the Service Account Manager in customer projects
• Schedule customer maintenance activities and ensure appropriate quality checks are completed
• Respond to support requests and coordinate our support teams and customer support teams where appropriate
• Maintain appropriate technical documentation for customer solutions
• Attend and participate in monthly and quarterly service review meetings
• Identify growth opportunities and pass leads to a Business Development Consultant
• Mentor and assist in the development of other technical staff
• Work toward a target of 80% for the Net Promoter Score
• Ensure high End of Ticket Ratings through clear and concise support documentation
• Engage with every customer in our portfolio at least once per quarter
• Help customers realize the value of our services through proactive architecture reviews and consultancy work

Technologies:

• Support
• Linux
• Security
• Web
• Windows

More:

We are Rackspace Technology, the multicloud solutions experts. We combine our expertise with the worlds leading technologies across applications, data, and security to deliver end-to-end solutions. We help customers by advising on business challenges, designing scalable solutions, building and managing those solutions, and optimizing returns over time. We are known as a best place to work by Fortune, Forbes, and Glassdoor, and we attract and develop world-class talent. The role is full time and is based in UK-Cardiff or UK-Hayes-Hyde Park Hayes. Our compensation ranges from 61,388.00/year in our lowest geographic market to 79,619.00/year in our highest geographic market, with additional incentive compensation opportunities, equity awards, and an Employee Stock Purchase Plan. We are committed to equal employment opportunity and welcome applicants with unique perspectives.

last updated 36 week of 2026