IT Service Transition Lead

Salary: £57,000 - 60,700 per year

Requirements:

• Strong, proven Service Transition experience, not purely BAU Service Management
• Excellent stakeholder management and communication skills
• Experience managing complex, cross-functional IT transitions
• Strong understanding of ITIL / ITSM environments
• ITIL Foundation required; Practitioner or higher desirable
• Experience of managed service implementations would be highly beneficial
• A pragmatic, collaborative approach with the confidence to challenge and improve

Responsibilities:

• Lead Service Transition across multiple projects and programmes
• Own service acceptance, go-live readiness and handover into support
• Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders
• Identify and manage transition risks, issues and dependencies
• Lead Go-Live Readiness and Acceptance into Service checkpoints
• Ensure documentation, knowledge transfer and support arrangements are in place
• Help improve and mature Service Transition processes and governance

Technologies:

• Support
• ITIL
• ITSM
• MS Teams

More:

We are looking for an experienced Service Transition Lead to join a maturing, enterprise-level IT Service Transition function within a large, complex and highly regulated organisation. This is a hands-on role working across major technology programmes, ensuring new and changed services are ready, supportable and successfully transitioned into live operation. The role is a 24 month fixed term contract based in Manchester with hybrid working, requiring a minimum of two days in the city centre office each week. We offer a salary of £57,000 to £60,700, a 35 hour working week and other excellent benefits. This is a great opportunity for a Service Transition professional who wants to make a genuine impact and help shape a maturing function within a collaborative Enterprise Technology team.

last updated 34 week of 2026