IT Service Desk Analyst

Salary: £? - ? per year

Requirements:

• Experience working within an IT Service Desk or IT Support environment.
• Excellent customer service and communication skills.
• Strong problem-solving and troubleshooting abilities.
• Experience using ITSM systems to manage incidents and service requests.
• Ability to diagnose and resolve a broad range of first-line technical issues.
• Positive attitude and willingness to learn within a fast-paced IT environment.

Responsibilities:

• Act as the first point of contact for IT incidents and service requests.
• Deliver first-line technical support and first-contact resolution wherever possible.
• Log, manage and resolve incidents using our IT Service Management (ITSM) platform.
• Support user account administration and access management.
• Maintain accurate records and knowledge base articles.
• Escalate complex technical issues where required.
• Provide professional, friendly and customer-focused support at all times.

Technologies:

• Support
• ITSM

More:

We are supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join our busy IT Service Desk team on a 6+ month contract. This is an excellent opportunity for someone with an IT support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. You will work in a collaborative Service Desk environment, with hybrid working following initial office-based training, ongoing development, and immediate starts available. This role offers the chance to gain experience within a large Local Authority IT team in a supportive working environment.

last updated 32 week of 2026