IT Operations Engineer

Salary: £38,000 - 78,000 per year

Requirements:

• Proven leadership in mission-critical technical environments.
• Experience delivering complex engineering projects on time and to standard.
• Expertise in team building, recruitment, and operational planning.
• Strong stakeholder engagement and supplier management skills.
• Experience in telecoms or IT engineering.
• Service operations experience.
• Knowledge of timing and frequency systems.
• Familiarity with telecom standards and protocols.
• Understanding of ITIL principles.
• Proficiency with service management tools.
• Strong IT skills, including automation and efficiency solutions.
• Ability to obtain BPSS security clearance.
• Ability to obtain Developed Vetting (DV) clearance with no restrictions, or already hold it with no restrictions.

Responsibilities:

• Define operational requirements for the service.
• Collaborate with NTC leadership, scientists, and engineers.
• Recruit, develop, and inspire a high-performing team across science, IT, networks, and cyber.
• Establish and manage the Service Management Centre.
• Ensure KPIs and SLAs are met.
• Implement robust processes and tools for ITSM, ITIL, and cyber security.
• Contribute to risk management and technical design forums.
• Drive strategy and collaboration to deliver against operational objectives.

Technologies:

• ITIL
• ITSM
• Security
• Backbone
• C++
• Embedded

More:

We are the National Physical Laboratory (NPL), a world-leading centre of excellence providing cutting-edge measurement science, engineering, and technology to underpin prosperity and quality of life in the UK. This role sits within our world-leading Time & Frequency department and supports the National Timing Centre programme, backed by a £180 million government investment, to build a resilient time distribution capability for critical UK digital infrastructure. We offer a culture built on diversity, equality of opportunity, flexible working, social activities, rewards, benefits, recognition, and a strong commitment to health, well-being, and reasonable adjustments during recruitment.

last updated 32 week of 2026