IT Colleague Support Engineer

Salary: £52,000 - 92,000 per year

Requirements:

• Proven track record in IT support, with equivalent practical experience or a relevant degree
• 3+ years of experience resolving complex technical issues in dynamic environments
• Ability to work onsite in our London office 5 days a week
• Must be UK-based with the right to work
• Strong communication skills in English, both written and spoken
• Solid background supporting enterprise macOS and Windows operating systems
• Familiarity with enterprise platforms such as Okta, Google Workspace, Intune, Jira, or Workspace ONE
• Prior experience in customer-centric roles or technical support desks is nice to have
• Experience with M365 and Dynamics is nice to have

Responsibilities:

• Deliver exceptional 1st and 2nd line IT support to empower our London team while collaborating on global support initiatives
• Provide white-glove IT support services to executive team members, ensuring rapid resolution and a seamless experience for critical business operations
• Administer access management via Okta and Terraform to ensure secure, seamless employee onboarding and daily operations
• Manage the full macOS and Windows device lifecycle, ensuring endpoints are secure, up to date, and performing optimally
• Drive innovation by introducing modern AI productivity tools, such as Claude, to help team members optimize daily workflows
• Champion the IT employee lifecycle, driving memorable onboarding experiences for new starters and smooth offboardings
• Optimize office network connectivity and audio/visual hardware across meeting rooms and workstations to enable effortless collaboration
• Author and refine knowledge base documentation, encouraging self-service problem solving across the organization
• Partner with vendor networks to streamline local hardware procurement, software licensing, and repair management

Technologies:

• AI
• Hardware
• Support
• JIRA
• macOS
• Network
• Terraform
• Windows

More:

We simplify access to local payments through a local payments platform that helps giants like PayPal, Stripe, and Microsoft connect with billions of consumers worldwide. We are an ambitious, fast-paced company on a mission to 3x our growth by 2028. Our team spans over 50 nationalities across 10+ global locations, creating a people-first, high-trust environment where you can own your work end to end, make a meaningful impact, and grow through broad exposure, meaningful challenges, and continuous learning. Our London Digital Workplace team supports every employee with a delightful, innovative, and secure IT experience, and the role is based onsite in our London office on Procter Street, a short walk from Holborn, Farringdon, and Covent Garden. We offer a 28-day holiday allowance, a GBP 1,000 annual learning and development budget, medical insurance, a 5% matching pension plan, enhanced family leave, a workplace nursery scheme, gym membership support, a mental health platform, a pet-friendly office, and a collaborative tech-focused workspace.

last updated 36 week of 2026