ICT Support Engineer

Salary: £40,000 - 42,000 per year

Requirements:

• Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.
• Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Fluent English language skills.
• Experience working within a service desk or IT support environment.

Responsibilities:

• Manage incidents and service requests through the Service Desk system.
• Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
• Troubleshoot hardware, software and network-related issues.
• Perform user administration and access management activities.
• Maintain ICT asset records, inventories and equipment lifecycle management.
• Support backup processes, data restoration activities and routine system maintenance.
• Analyse service desk trends and identify opportunities for continuous improvement.

Technologies:

• Hardware
• ICT
• Support
• Mobile
• Network
• Windows

More:

We are seeking an experienced ICT Support Engineer to join our busy IT team in Gateshead on a full-time, permanent basis, with a salary of around £40,000 to £42,000. This is an excellent opportunity to provide first-class technical support, work across a wide range of technologies, and deliver outstanding customer service in a fast-paced business environment. We offer a competitive salary and benefits package, ongoing training and development opportunities, and a supportive, collaborative working environment.

last updated 32 week of 2026