Forward Deployed Solution Engineer – Applied AI

Salary: £60,000 - 100,000 per year

Requirements:

• We need 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
• We need experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• We need proven ability to design and implement AI-native software in production environments.
• We need strong backend engineering skills in Python, Node.js, or Java.
• We need strong frontend engineering skills in React or Angular.
• We need experience working with APIs, including REST and GraphQL.
• We need familiarity with LLM tooling such as LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
• We need experience debugging distributed systems, tuning for latency, and implementing monitoring.
• We need the ability to contribute to shared SDKs and tools to improve engineering velocity.
• We need product sensibility, with the ability to prioritize user value, MVP iteration, and long-term scale.
• We need DevOps fluency, including experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infrastructure as code.
• We need the ability to travel up to 30% to embed onsite and deliver where it matters.
• Preferred: experience integrating AI into SaaS platforms like ServiceNow or Salesforce.
• Preferred: a track record of production deployments in secure, regulated enterprise environments.
• Preferred: contributions to developer experience tooling, frameworks, or reusable AI scaffolds.

Responsibilities:

• We build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI.
• We operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments.
• We codify reusable assets such as libraries, prompts, and scaffolds to accelerate future engagements.
• We shape developer experience by sharing feedback with platform and product teams.
• We deliver production-ready solutions in agile end-to-end sprints.
• We engineer with versatility across APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components.
• We integrate with legacy systems, navigate ambiguity, and ship safely at speed.
• We build scaffolds, SDKs, and documentation to scale success across customers.
• We influence platform direction by informing product strategy through field-tested insights and extensible code.

Technologies:

• AI
• AWS
• Angular
• Azure
• Backend
• CI/CD
• DevOps
• Embedded
• Frontend
• GCP
• GraphQL
• Support
• Java
• LLM
• Python
• REST
• React
• Salesforce
• ServiceNow
• UX UI Design
• NodeJS
• Cloud
• Architect
• CTO

More:

We are ServiceNow, building an AI control tower for business reinvention and an AI-native platform that helps major enterprises work smarter, faster, and better. Our Applied AI Forward Deployed Engineering team partners with our most strategic customers to identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions for the Now AI Platform. This is a full-time engineering role with a distributed work model based on flexibility and trust. We offer an inclusive, equal opportunity environment and support reasonable accommodations during the hiring process. The role is part of our engineering organization and is focused on delivering production-grade AI solutions in close partnership with customers.

last updated 36 week of 2026