Data Analyst

Salary: £40,000 - 40,000 per year

Requirements:

• Previous experience in a Data Analyst or similar role with responsibility for reporting, performance analysis and management information
• Strong analytical skills with experience interpreting data and producing actionable insights
• Experience in business process mapping and continuous improvement
• Proven track record of supporting and implementing operational change through data-led insight
• Experience managing reporting requirements, planning workloads and coordinating with stakeholders
• Experience supporting teams with system adoption, reporting tools and process improvements
• Strong working knowledge of digital operational systems such as MCM, Total Mobile, ME3 and MSP
• Ability to produce clear, concise reports, dashboards and performance analysis
• Experience supporting contract mobilisation, operational reporting and system setup
• Excellent communication and interpersonal skills, with the ability to build relationships across internal teams and external stakeholders
• Experience working with client KPI reporting and performance monitoring
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
• A proactive, solutions-focused mindset with a commitment to continuous improvement
• IT literate with confident oral and written communication skills
• Entitlement to work within the UK

Responsibilities:

• Develop, produce and maintain accurate and meaningful management information to support operational and commercial decision making
• Analyse data to identify trends, performance issues and opportunities to improve productivity, reduce costs and add value across the contract
• Support continuous improvement initiatives by using data insights to recommend process and system enhancements
• Promote the effective use of systems such as MCM, Total Mobile and other supporting platforms across the branch
• Ensure data is captured, reported and maintained accurately in line with standard operating procedures
• Produce regular and ad hoc reports to monitor client KPIs, contract performance and service delivery outcomes
• Support contract set up, reporting requirements and mobilisation activity through accurate data analysis and system input
• Develop dashboards and performance reports to highlight trends, risks and improvement opportunities
• Work closely with operational teams, managers and stakeholders to understand reporting needs and provide actionable insight
• Support performance reviews, audits and service improvement activity through the provision of reliable data
• Build strong working relationships with internal teams, clients and stakeholders to support effective communication and informed decision-making
• Attend meetings as required to present data, provide insight and support business performance discussions

Technologies:

• Support
• Mobile
• Security

More:

We are Mears Group, and we have been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This is one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. We are recruiting a full-time, permanent Data Analyst in Birmingham on a contract starting 1 July 2026, with a salary of up to £40,000 for 42.5 hours per week. We offer 25 days annual leave plus bank holidays, our annual Mears Fun Day, volunteering leave, Mears Rewards staff perks, family friendly policies, and access to EAP counselling sessions. We are committed to diversity and inclusion, are a Disability Confident employer, support the Armed Forces Covenant, and recognise veterans through our Gold Award in the Defence Employer Recognition Scheme and Endorser Award for the Career Transition Partnership. We also encourage applicants to share optional background information to help us improve social mobility opportunities.

last updated 30 week of 2026