Customer Technical Support

Salary: £27,000 - 27,000 per year

Requirements:

• We are looking for someone with a minimum of 2 years experience in a similar customer-facing role.
• You should have a keen interest in technology, especially how internet-connected devices work.
• You should communicate confidently and clearly, both verbally and in writing.
• You should be motivated, enthusiastic, and eager to learn.
• You should thrive in a fast-paced environment.
• You should have competent computer skills, ideally with CRM experience.
• You should be confident using IT systems and Microsoft Office applications.
• You should have a desire to learn, grow, and take on new challenges.
• An understanding of heating systems would be advantageous, but is not essential.
• GCSE or equivalent is preferred.
• You should be able to reliably commute to our Wimborne location or plan to relocate before starting.
• You must have the right to work in the United Kingdom.

Responsibilities:

• We answer inbound telephone calls and support clients and installers.
• We assist the Sales team with booking and following up sales consultations.
• We respond to emails, texts, and other customer communications.
• We follow up with customers to ensure issues are resolved and service expectations are exceeded.
• We process and monitor customer returns and repairs.
• We log and track customer support requests, maintaining accurate records.
• We support production, dispatch, and other ad hoc duties when required.
• We test and box smart thermostats for stock.
• We log and track manufacturing faults.
• We assist other departments as needed as part of a small, close-knit team.

Technologies:

• CRM
• Support

More:

We design, manufacture, and supply smart thermostats to landlords across the UK, specialising in HMOs, village halls, holiday lets, and caravan parks. This is a varied, hands-on role in a supportive and friendly small team where no two days are the same. We offer full training, career progression opportunities within a growing business, the chance to work with innovative British-designed smart technology, and the opportunity to make a real impact. The role can suit someone looking for full-time or part-time hours, and our office is home to dogs Monday to Friday. Our location is Wimborne, and this is an in-person role. We also offer benefits including company events, company pension, cycle to work scheme, free parking, and on-site parking.

last updated 30 week of 2026