Business Analyst - City of London

Salary: £? - ? per year

Requirements:

• 5+ years of experience as a Business Analyst in a commercial or specialty insurance environment
• Demonstrated experience documenting end-to-end business processes using structured process mapping techniques
• Comfortable conducting workshops and stakeholder interviews with senior business users, including Underwriters and Class Heads
• Strong data collection and analysis skills, with the ability to gather baseline metrics, identify gaps, and present findings clearly
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Visio or an equivalent process mapping tool
• Experience working on transformation, process improvement, or operating model engagements in a consulting or internal change capacity
• Highly organised with strong document management discipline and the ability to maintain version control
• Able to work at pace in a sprint-based delivery model with short feedback loops
• Practical understanding of the Lloyds and London company market operating model, including how classes are structured and how submissions flow from broker to underwriter
• Understanding of the Lloyds regulatory environment and how compliance considerations interact with underwriting processes
• Experience working directly with Underwriting Assistants, Underwriters, or Underwriting Operations teams in a London market insurer or Lloyds managing agent

Responsibilities:

• Document current-state underwriting processes across all classes from submission intake to bind
• Support process co-design workshops and capture outputs accurately and comprehensively
• Manage the standardisation documentation workstream, including process maps, variation registers, data capture standards, and playbooks
• Coordinate class-by-class rollout activities and track adoption metrics
• Support the optimisation opportunities tracker by documenting use case requirements and business case data
• Review existing process documentation, SOPs, system documentation, and MI artefacts at engagement start
• Conduct structured interviews and observations with Underwriting Assistants, Underwriters, and Class Heads across all in-scope classes
• Produce as-is process maps for submission-to-triage across all (re)insurance classes, including controlled variation capture
• Collect and validate baseline metrics data, including submission volumes, triage cycle times, and UA administrative effort percentages
• Drive co-design workshops and capture design decisions, open items, and agreed variations in real time
• Maintain the class-level variation register, documenting each variation with rationale, affected classes, and approval status
• Document the minimum data capture standard for intake
• Produce clean, version-controlled process documentation at each sprint, including base process maps, triage models, and referral trigger registers
• Support the referral and control framework documentation, including control checkpoints, trigger thresholds, and ownership model
• Prepare per-class rollout packs, including adapted base process, variation summary, intake log template, and triage checklist
• Coordinate class scheduling for rollout phases, liaising with UW team leads to confirm SME and team availability
• Track weekly adoption metrics, including process adherence rates, data completeness at intake, and triage cycle time against baseline
• Maintain the adoption blockers log and coordinate resolution actions with the Change Consultant and class teams
• Support training delivery by preparing training materials, managing logistics, and recording attendance
• Document initial optimisation opportunity candidates identified during standardisation
• Assist in populating functional and technical requirements for each opportunity under direction of the Process SME
• Gather and validate business case data inputs, including baseline metrics, effort estimates, and benefit quantification inputs
• Attend weekly Programme Working Group meetings and maintain accurate action logs
• Update the RAID log with issues, actions, and decisions arising from workshops and daily delivery activity
• Produce weekly status summaries for Programme Manager review
• Manage the document version control discipline for all engagement artefacts

Technologies:

• Excel
• Flow
• Support

More:

We are offering a contract Business Analyst opportunity within a premium London Market insurance client. This is a 6-month+ role based in London EC3 / the Lloyds market area, with a minimum of 3 days in the office per week and 2 days remote. The day rate is between £425 and £436 per day outside IR35. We are looking for a hands-on, delivery-focused team member to support process documentation, standardisation, rollout, and adoption activities across all (re)insurance classes, working closely with senior underwriters, class heads, and delivery teams.

last updated 39 week of 2026