Lead Service Designer

Salary: £90,000 - 100,000 per year

Requirements:

• Proven experience leading end-to-end service design, through to pilot and live operation
• Strong experience influencing senior stakeholders in complex or regulated environments
• Expertise in service blueprinting, journey mapping, systems mapping and proposition development
• Experience leading and developing multidisciplinary teams
• Excellent facilitation and workshop skills
• The ability to bridge design and delivery in agile or hybrid environments
• Strong commercial awareness and the confidence to challenge constructively
• Experience with GDS Service Standard, accessibility, regulated industries or AI-enabled services would be highly desirable
• Eligibility for SC level security clearance is required, with additional eligibility checks where applicable

Responsibilities:

• Lead complex service and product design programmes end-to-end
• Define service strategies, future-state experiences and architectures
• Lead research, prototyping, testing and delivery
• Facilitate design sprints, workshops and co-creation sessions
• Create service blueprints, journeys and propositions
• Influence senior stakeholders and guide complex decisions
• Mentor and develop designers, helping build a high-performing design practice
• Contribute to proposals, client shaping and new business opportunities
• Help evolve design standards, methodologies and approaches to AI-enabled services

Technologies:

• AI
• Security
• UX UI Design

More:

We are a growing Digital Customer Experience practice based in Manchester, working in a hybrid model with 3 days per week on-site. This is a permanent Lead Service Designer role offering a salary of £90,000-£100,000 plus a 5-10% bonus and benefits. We work on major transformation programmes across the UK, bringing together talented design and technology specialists to shape human-centred, scalable and AI-ready services. This high-impact role combines strategic leadership with hands-on design and offers the opportunity to influence senior stakeholders and help develop a growing Experience Design practice.

last updated 39 week of 2026